Cafe Quick Service Lead- Eataly Short Hills

Eataly; Millburn (NJ); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Referral bonus program

Job summary

Eataly’s QSR Lead oversees daily operations at the quick service counters, ensuring smooth service and high hospitality standards. You will supervise staff, train team members, and manage inventories while upholding quality and food safety guidelines.

The role requires extensive guest interaction, strong communication, and hands-on leadership to deliver excellent service and seamless shift coverage, with opportunities for growth within the QSR management structure.

Qualifications

• Lead or supervisory experience in food service is required.
• High school graduate or equivalent; post-secondary degree preferred.
• Ability to handle money accurately and provide friendly guest service.
• Knowledge of coffee production and Italian cuisine/beverage is a plus.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Supervise and run day-to-day operations of QSR counters.
• Train, motivate, mentor and organize team members.
• Monitor inventory and distribute supplies to the department.
• Process transactions and maintain accurate accounting.
• Schedule shifts and assist with administrative duties as needed.
• Ensure compliance with quality, health, safety and sanitation standards.
• Document and resolve guest incidents; handle escalations as needed.

Skills

Leadership

Guest service

Cash handling

Communication

Coffee knowledge

Education

High school diploma or equivalent

Post-secondary degree preferred

Tools

Cash register

Espresso machine

Blender

Job description

Eataly's bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly's operations are running smoothly and high hospitality standards are met

• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

Hourly Rate: $24.00

• High school graduate or equivalent; post-secondary degree preferred
• 3+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program

and more!