Gourmet Cafe QSR Manager — Lead, Elevate Service

Eataly North America; Short Hills (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meals

Employee discounts

Classes on products and Italian cucina

Job summary

Eataly Short Hills is seeking a Cafe Quick Service (QSR) Manager to lead day-to-day operations of the QSR counters, supervising service leads, baristas and sales associates while upholding high hospitality standards.

The role reports to the Operations Manager and requires 3+ years of supervisory experience in food service, plus knowledge of coffee and Italian cuisine. On-site role with evenings, weekends and holidays expected.

Qualifications

• 3+ years of lead or supervisory experience in food service.
• Math skills and ability to handle money accurately.
• Strong knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Supervise QSR staff (service leads, baristas, sales associates) and maintain leadership presence on the floor.
• Collaborate with Operations Manager on administrative and financial duties.
• Train, motivate, mentor and organize team members.
• Estimate food/beverage needs and manage orders and inventory.
• Oversee transactions, cash handling and daily accounting.
• Document shift notes, assist with scheduling, and ensure compliance with quality, health, safety and sanitation standards.
• Handle incidents and perform other duties as required.

Skills

Supervisory experience

Steps of service

Money handling

Coffee knowledge

Italian cuisine knowledge

Customer service

Education

High school diploma or equivalent

Job description

Eataly Short Hills is seeking a Cafe Quick Service (QSR) Manager to lead day-to-day operations of the QSR counters, supervising service leads, baristas and sales associates while upholding high hospitality standards.

The role reports to the Operations Manager and requires 3+ years of supervisory experience in food service, plus knowledge of coffee and Italian cuisine. On-site role with evenings, weekends and holidays expected.