Cafe Quick Service (QSR) Manager- Eataly Short Hills

Eataly North America; Short Hills (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meals

Employee discounts

Classes on products and Italian cucina

Job summary

Eataly Short Hills is seeking a Cafe Quick Service (QSR) Manager to lead day-to-day operations of the QSR counters, supervising service leads, baristas and sales associates while upholding high hospitality standards.

The role reports to the Operations Manager and requires 3+ years of supervisory experience in food service, plus knowledge of coffee and Italian cuisine. On-site role with evenings, weekends and holidays expected.

Qualifications

• 3+ years of lead or supervisory experience in food service.
• Math skills and ability to handle money accurately.
• Strong knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Supervise QSR staff (service leads, baristas, sales associates) and maintain leadership presence on the floor.
• Collaborate with Operations Manager on administrative and financial duties.
• Train, motivate, mentor and organize team members.
• Estimate food/beverage needs and manage orders and inventory.
• Oversee transactions, cash handling and daily accounting.
• Document shift notes, assist with scheduling, and ensure compliance with quality, health, safety and sanitation standards.
• Handle incidents and perform other duties as required.

Skills

Supervisory experience

Steps of service

Money handling

Coffee knowledge

Italian cuisine knowledge

Customer service

Education

High school diploma or equivalent

Job description

Cafe Quick Service (QSR) Manager- Eataly Short Hills

• Full-time
• Compensation: USD 65,000 - USD 75,000 - yearly

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Manager assists with supervising and running the day-to-day operations of the QSR counters.

Reports directly to the Operation Manager and supervises the QSR staff of service leads, baristas and sales associates.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Collaborates closely with the Opertion Manager on certain aspects of management including administrative and financial duties
• Trains, motivates, mentors and organizes team members
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Salary for this role: $65k-$75k

• High school graduate or equivalent; post-secondary degree preferred
• 3+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, and cash register
• Paid Time Off
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!