Quick Service Restaurants (QSR) Lead

Eataly; Santa Clara (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Free family meal daily

Discounts at Eataly

Referral bonus program

Job summary

Eataly in Santa Clara is seeking a QSR Lead to supervise day-to-day operations of the quick service counters. You will oversee team members, manage inventory, and ensure smooth, high-quality guest experiences.

Reports to QSR General Manager and QSR Assistant General Managers. Requires leadership, strong hospitality skills, and availability for onsite work with flexible hours.

Qualifications

• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred
• Availability to work onsite with a flexible schedule including evenings, weekends and holidays

Responsibilities

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to keep operations smooth and hospitality high.
• Trains, motivates, mentors and organizes team members.
• Purchases supplies, beverages and equipment per direction of the QSR General Manager.
• Monitors inventory, checks orders and distributes supplies throughout the department.
• Manages transactions and ensures accurate accounting.
• Records shift notes and assists with scheduling and administrative duties as needed.
• Ensures department complies with quality, health, safety and sanitation standards.
• Documents, investigates and resolves guest incidents.
• Performs other duties as required or assigned.

Skills

Leadership

Customer service

Communication

Problem solving

Money handling

Coffee knowledge

Italian cuisine knowledge

Education

High school diploma or equivalent

Post-secondary degree preferred

Job description

Eataly's bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly's operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

• High school graduate or equivalent; post-secondary degree preferred
• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match
• Free family meal daily
• Discounts at Eataly
• Referral bonus program
• and more!

Compensation: Pay Range is set at $21 - $23 an hour. (No Tips)

Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.