Cafe & Specialty Food Lead - Eataly West Palm

Eataly; West Palm Beach (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly is seeking a Quick Service Restaurant Lead to supervise and drive day-to-day QSR counter operations in a fast-paced marketplace. You will report to QSR General Manager and oversee Sales Associates and Baristas, ensuring guest satisfaction and smooth service.

Responsibilities include training, inventory management, scheduling support, and maintaining food safety and quality standards while delivering exceptional hospitality. Prior experience in food service leadership is preferred.

Qualifications

• 2+ years of lead or supervisory experience in food service.
• Ability to handle money accurately.
• Knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Maintain a leadership presence on the floor, guiding guests and team members to ensure smooth operations and high hospitality standards.
• Train, motivate, mentor and organize team members.
• Purchase supplies, beverages and equipment per GM direction.
• Monitor inventory, place orders and distribute supplies as needed.
• Manage transactions and ensure accurate accounting.
• Document shift notes and assist with scheduling when needed.
• Ensure compliance with quality, health, safety and sanitation standards.
• Document, investigate and resolve guest incidents.
• Perform other duties as required.

Skills

Leadership

Customer service

Communication

Money handling

Team motivation

Education

High school diploma or equivalent

Post-secondary degree preferred

Tools

Cash register

Espresso machine operation

Job description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

Eataly's bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options.

The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly's operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

• High school graduate or equivalent; post-secondary degree preferred
• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!