Cafe Quick Service Lead- Eataly Short Hills

Eatal; Short Hills (NJ); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly Short Hills is seeking a Cafe Quick Service Lead to supervise daily QSR counter operations and lead a hospitality-driven team. The role reports to the QSR General Manager and supports training, inventory, and guest service excellence.

The ideal candidate brings supervisory experience, strong money-handling skills, and knowledge of coffee and Italian cuisine. Onsite work with a flexible schedule is required. Compensation is hourly with growth opportunities.

Qualifications

• Availability to work onsite with a flexible schedule including evenings, weekends and holidays.
• Ability to lift up to 50 pounds.
• Ability to stand and move for up to 8 hours (walking, bending, squatting).
• Experience operating espresso machines, blenders, juicers and cash registers.
• Knowledge of coffee and Italian cuisine and beverages preferred.

Responsibilities

• Supervise and help run day-to-day QSR counter operations under the QSR General Manager.
• Maintain leadership presence on the floor, interacting with guests, team members, and vendors.
• Train, motivate, mentor and organize team members.
• Purchase supplies, beverages and equipment per direction of the QSR General Manager.
• Monitor inventory, check orders and distribute supplies as needed.
• Manage transactions and ensure accurate accounting.
• Record shift notes and assist with scheduling and admin duties as needed.
• Ensure compliance with quality, health, safety and sanitation standards.

Skills

Supervisory experience

Money handling

Steps of service knowledge

Excellent communication

Coffee knowledge

Italian cuisine knowledge

Education

High school diploma or equivalent

Job description

Cafe Quick Service Lead- Eataly Short Hills

• Full-time
• Compensation: up to USD 24 - hourly

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

Hourly Rate: $24.00

• High school graduate or equivalent; post-secondary degree preferred
• 3+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

• Paid Time Off
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!