Cafe Quick Service (QSR) Manager- Eataly Short Hills

Eataly North America; Millburn (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Free family meals

Job summary

Eataly North America is seeking a QSR Manager to supervise day-to-day operations of the Quick Service Restaurants counters at our Millburn location. You will lead the team, oversee orders, and ensure guests receive top-notch service in a fast-paced marketplace.

The role requires 3+ years of supervisory experience, strong cash handling, and knowledge of coffee and Italian cuisine. Onsite work with flexible evenings/weekends; benefits and growth opportunities offered.

Qualifications

• 3+ years of lead or supervisory experience in food service.
• Knowledge of steps of service, and strong math and cash handling skills.
• Familiarity with coffee production and Italian cuisine is preferred.
• Excellent communication and problem-solving abilities.

Responsibilities

• Maintain a steady leadership presence on the floor to ensure high hospitality standards.
• Collaborate with the Operations Manager on administrative and financial duties.
• Train, motivate, mentor and organize team members.
• Estimate food and beverage needs and manage orders and supplier checks.
• Monitor inventory, receive orders and distribute supplies across the department.
• Manage transactions and ensure accurate accounting.
• Record shift notes and assist with scheduling as needed.
• Ensure compliance with quality, health, safety and sanitation standards.
• Document, investigate and resolve employee and guest incidents.
• Perform other duties as required.

Skills

Leadership

Guest service

Money handling

Communication

Problem solving

Coffee knowledge

Italian cuisine knowledge

Cash handling accuracy

Education

High school diploma

Post-secondary degree preferred

Job description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Manager assists with supervising and running the day-to-day operations of the QSR counters.

Reports directly to the Operation Manager and supervises the QSR staff of service leads, baristas and sales associates.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Collaborates closely with the Opertion Manager on certain aspects of management including administrative and financial duties
• Trains, motivates, mentors and organizes team members
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Salary for this role: $65k-$75k

• High school graduate or equivalent; post-secondary degree preferred
• 3+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, and cash register

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!