Cafe Quick Service (QSR) Manager- Eataly Short Hills

Eatal; Short Hills (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cucina

Job summary

Eataly Short Hills is seeking a Café Quick Service (QSR) Manager to supervise daily QSR operations, lead a team of leads, baristas and sales associates, and ensure hospitality excellence at our Short Hills location. This role reports to the Operations Manager and requires hands-on leadership on the floor.

Ideal candidates have 3+ years of lead experience in food service, strong money-handling skills, and knowledge of coffee, Italian cuisine, and service standards.

Qualifications

• Minimum 3+ years of lead or supervisory experience in food service.
• Strong communication and problem-solving abilities.
• Experience with cash handling and POS systems preferred.

Responsibilities

• Supervise QSR staff and oversee day-to-day operations.
• Maintain hospitality standards and guest interactions.
• Collaborate with Operations Manager on admin/financial duties.
• Train, motivate and organize team members.
• Monitor inventory and manage orders.
• Handle transactions and ensure accurate accounting.

Skills

Lead/supervisory

Money handling

Service steps

Communication

Problem solving

Coffee knowledge

Italian cuisine

Education

High school diploma or equivalent

Post-secondary degree preferred

Job description

Cafe Quick Service (QSR) Manager- Eataly Short Hills

• Full-time
• Compensation: USD 65,000 - USD 75,000 - yearly

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Manager assists with supervising and running the day-to-day operations of the QSR counters.

Reports directly to the Operation Manager and supervises the QSR staff of service leads, baristas and sales associates.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Collaborates closely with the Opertion Manager on certain aspects of management including administrative and financial duties
• Trains, motivates, mentors and organizes team members
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Salary for this role: $65k-$75k

• High school graduate or equivalent; post-secondary degree preferred
• 3+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, and cash register
• Paid Time Off
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!