Cafe Operations & People Leader (Assistant GM)

Seminole Hard Rock Support Services; San Francisco (CA); On-site; USD 106,000 - 156,000; Full time

Job summary

Hard Rock International seeks a seasoned hospitality leader to drive cafe financial performance and guest satisfaction. You will mentor senior and junior staff, collaborate with Sales to execute marketing plans, and align operations with brand standards across departments.

The role requires a decade in hospitality and a business degree or equivalent leadership experience, with a path toward General Manager responsibilities. Competitive compensation and benefits apply.

Qualifications

• Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
• Bachelor’s Business Degree or documented entrepreneurial hospitality leadership.

Responsibilities

• Demonstrate a working financial comprehension in achieving the Cafe’s key performance metrics.
• Work closely with Sales to execute the Cafe Sales & Marketing plan while helping to achieve year-over-year entrée count growth.
• Serve as a mentor and coach to junior management staff in understanding the business's financial goals.
• Communicate a clear operating direction with the GM based on the business’s strengths, weaknesses, and opportunities.
• Work across departments to ensure consistent execution of systems and processes to deliver products and services to brand standards.
• Support the GM in building a highly functional team of management and hourly staff.
• Champion change and implement local and company initiatives successfully.
• Foster customer advocacy so guests are put first in every situation.
• Maintain guest satisfaction standards meeting or exceeding brand expectations.

Skills

Leadership

Consultative selling

Verbal communication

Written communication

Aspire to GM

Education

Bachelor's degree

Job description

Hard Rock International seeks a seasoned hospitality leader to drive cafe financial performance and guest satisfaction. You will mentor senior and junior staff, collaborate with Sales to execute marketing plans, and align operations with brand standards across departments.

The role requires a decade in hospitality and a business degree or equivalent leadership experience, with a path toward General Manager responsibilities. Competitive compensation and benefits apply.