Café Manager

Port City Java, Inc.; Wilmington (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid Time Off

Cafe discounts

Job summary

Port City Java in Wilmington, NC is seeking a dedicated Cafe Manager to oversee daily operations at the Market St location. You will lead a team of Baristas, ensure excellent customer service, uphold brand standards, and maintain health and safety compliance.

As Cafe Manager, you will schedule staff, manage inventory and expenses, participate in local promotions, and drive strong financial performance for the cafe while delivering an exceptional guest experience.

Qualifications

• Experience managing a cafe or similar food service operation.
• Ability to enforce brand standards and health regulations.
• Proven track record in scheduling and payroll basics.

Responsibilities

• Provide superior customer service and satisfaction daily.
• Maintain cleanliness and food safety compliance.
• Lead and coach Baristas to meet goals.
• Hire, train, and develop cafe staff.
• Prepare weekly schedules and manage payroll paperwork.
• Oversee cash handling and financial reporting.
• Execute local promotions and marketing programs.

Skills

Customer service

Staff management

Food safety

Inventory control

Hiring & training

Job description

Location: 8211 Market St, Wilmington, NC, 28411

Responsible for brand standards, cost control, and customer service. Assigned to a particular location and responsible for the operations, sanitation standards, financial performance, and Port City Java brand standards in the Café to which they are assigned.

Required Responsibilities (including, but not limited to):

• Provide superior customer service and satisfaction on a daily basis.
• Maintain high levels of cleanliness and sanitation in the café. Being sure to follow, and enforce, proper Food Safety regulations that keep in line with the Local Health Department.
• Ensure product quality and integrity for all food and beverage being served in the cafes.
• Provide leadership and direction to Baristas, ensuring that goals and objectives are met. Function as support for Baristas and provide direction related to the implementation of new operational programs and enforcement of brand standards.
• Initial Interviewing and hiring of new baristas who will join the Café staff. Properly filling out new hire paperwork for each new trainee and then teaching and training them to become successful Baristas.
• Write weekly Café schedules for the Café.
• Responsible for all aspects of staff management including interviewing, reference checks, hiring, training, coaching, counseling, disciplinary action, and termination of Café staff.
• Execute local cafe and system-wide marketing programs and promotions.
• Write and conduct bi-annual reviews for Baristas which include goals, recaps of the previous period and assign pay increases when appropriate.
• Oversee daily operations of assigned cafes to ensure that company policies and procedures are followed by all hourly employees, which can range from 8-15 people per Café.
• Participate in weekly manager meetings with other Café Managers, District Managers, and key staff of other departments within the corporate office to review procedures and rollouts, give updates and share best practices. Departments involved include Roasting, Franchising, Marketing, Accounting and Human Resources.
• Take monthly inventories in the Café.
• Fulfill daily, weekly, and monthly paperwork relating to the store operations. Some examples may include sales, payroll, ordering, and weekly reporting.
• Responsible for the safe, functional, and efficient operation of corporate café assigned. Ensure that facilities are maintained effectively and to the health department standards.
• Responsible for all cash, credit, and gift card transactions in the café. All cash handling and financial statements are the responsibility of the Café Manager.
• On-going support, training, and testing of staff, providing them with the resources they need to meet those goals.
• Physical Demands: Must be able to stand, sit or walk for extended periods of time or entire work shift. Work may require, on occasion, the need to lift or otherwise move objects weighing up to 50lbs. Must be able to regularly operate computers and other office productivity machinery, such as copier, printers, etc. Must be able to frequently communicate in various situations as required by Job Duties. Must be able to determine quality by tastings, cuppings, etc. of various products/recipes related to Port City Java system.

Company Benefits

• Medical insurance (85% employer paid)
• Dental, Vision, Life Insurance, and Short-Term Disability insurance available at competitive rates
• Paid Time Off: Vacation Time, Sick Leave, and Holidays
• 401 (K) Retirement Plan with company match, following 1-year of service
• Whole Bean Coffee/Tea and additional Café Discounts