Café Manager

Hunter Super Techs - TurnPoint; Southport (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Paid Time Off

401(k) Retirement Plan with company 
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Cafe discounts

Job summary

Port City Java in Southport, NC is seeking a Café Manager to oversee daily cafe operations, uphold brand standards, and drive customer satisfaction. The role reports to the corporate office and leads a team of baristas at 113 North Howe St.

Responsibilities include hiring and training staff, writing weekly schedules, managing inventory and cash handling, executing local marketing programs, and ensuring health and safety compliance. Strong leadership and operations experience are essential.

Qualifications

• Experience managing cafe staff and operations.
• Strong customer service and leadership skills.
• Knowledge of brand standards and health compliance.

Responsibilities

• Provide superior customer service and satisfaction on a daily basis.
• Maintain high levels of cleanliness and sanitation in the café, following health regulations.
• Ensure product quality and integrity for all food and beverages.
• Provide leadership and direction to Baristas; implement new programs and brand standards.
• Hire, train, and onboard new baristas; complete onboarding paperwork.
• Write weekly Café schedules.
• Manage staff including interviewing, training, coaching, and performance reviews.
• Execute local cafe and system-wide marketing programs and promotions.
• Oversee daily operations to ensure policy compliance; manage 8–15 staff per cafe.
• Attend weekly manager meetings and share best practices.
• Take monthly inventories; manage store paperwork (sales, payroll, orders, reports).
• Ensure safe, functional operation and health compliance of the cafe.
• Handle cash, credit, and gift card transactions; maintain financial records.
• Provide ongoing training and support to staff.

Skills

Customer service

Staff management

Hiring & onboarding

Scheduling

Leadership

Cash handling

Marketing programs

Inventory control

Tools

POS systems

Job description

Location: 113 North Howe St, Southport, NC, 28461. Responsible for brand standards, cost control, and customer service. Assigned to a particular location and responsible for the operations, sanitation standards, financial performance, and Port City Java brand standards in the Café to which they are assigned.

Required Responsibilities (including, but not limited to):

• Provide superior customer service and satisfaction on a daily basis.
• Maintain high levels of cleanliness and sanitation in the café. Being sure to follow, and enforce, proper Food Safety regulations that keep in line with the Local Health Department.
• Ensure product quality and integrity for all food and beverage being served in the cafes.
• Provide leadership and direction to Baristas, ensuring that goals and objectives are met. Function as support for Baristas and provide direction related to the implementation of new operational programs and enforcement of brand standards.
• Initial Interviewing and hiring of new baristas who will join the Café staff. Properly filling out new hire paperwork for each new trainee and then teaching and training them to become successful Baristas.
• Write weekly Café schedules for the Café.
• Responsible for all aspects of staff management including interviewing, reference checks, hiring, training, coaching, counseling, disciplinary action, and termination of Café staff.
• Execute local cafe and system-wide marketing programs and promotions.
• Write and conduct bi-annual reviews for Baristas which include goals, recaps of the previous period and assign pay increases when appropriate.
• Oversee daily operations of assigned cafes to ensure that company policies and procedures are followed by all hourly employees, which can range from 8-15 people per Café.
• Participate in weekly manager meetings with other Café Managers, District Managers, and key staff of other departments within the corporate office to review procedures and rollouts, give updates and share best practices. Departments involved include Roasting, Franchising, Marketing, Accounting and Human Resources.
• Take monthly inventories in the Café.
• Fulfill daily, weekly, and monthly paperwork relating to the store operations. Some examples may include sales, payroll, ordering, and weekly reporting.
• Responsible for the safe, functional, and efficient operation of corporate café assigned. Ensure that facilities are maintained effectively and to the health department standards.
• Responsible for all cash, credit, and gift card transactions in the café. All cash handling and financial statements are the responsibility of theCafé Manager.
• On-going support, training, and testing of staff, providing them with the resources they need to meet those goals.

Physical Demands:

• Must be able to stand, sit or walk for extended periods of time or entire work shift.
• Work may require, on occasion, the need to lift or otherwise move objects weighing up to 50lbs.
• Must be able to regularlyoperate computers and other office productivity machinery, such as copier, printers, etc.
• Must be able to frequently communicate in various situations as required by Job Duties.
• Must be able to determine quality by tastings, cuppings, etc. of various products/recipes related to Port City Java system.

Company Benefits:

• Medical insurance (85% employer paid)
• Dental, Vision, Life Insurance, and Short-Term Disability insurance available at competitive rates
• Paid Time Off: VacationTime, Sick Leave, and Holidays
• 401 (K) Retirement Plan with company match, following1-year of service
• Whole Bean Coffee/Tea and additional Café Discounts