Café Manager

Hunter Super Techs - TurnPoint; Leland (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental/Vison/Life/STD insurance

Paid Time Off

401(k) Retirement Plan with match

Café discounts

Job summary

Port City Java in Leland, NC is seeking a Café Manager to lead daily cafe operations, uphold brand standards, and drive customer service excellence.

You will supervise baristas, manage schedules, training, hiring, inventories, and ensure compliance with health and safety regulations, while delivering strong financial performance across assigned locations.

This role requires leadership, communication, and hands-on coaching to meet goals and maintain service quality in a busy cafe setting.

Qualifications

• Experience leading cafe or fast-service teams.
• Strong customer-service mindset and communication skills.
• Knowledge of health and safety regulations for foodservice.

Responsibilities

• Provide superior customer service and satisfaction daily.
• Maintain cleanliness and sanitation in the cafe.
• Enforce local food safety regulations and health department guidelines.
• Ensure product quality and integrity of all food and beverages.
• Lead Baristas, guiding and directing staff to meet goals.
• Recruit, interview, and hire new Baristas; train them to succeed.
• Create weekly schedules for the cafe staff.
• Manage staff performance including coaching and disciplinary actions.

Skills

Staff leadership

Customer service excellence

Scheduling and training

Food safety compliance

Tools

POS systems

Cash handling

Job description

Location: 511 Olde Waterford Way, Leland, NC, 28451 Responsible for brand standards, cost control, and customer service. Assigned to a particular location and responsible for the operations, sanitation standards, financial performance, and Port City Java brand standards in the Café to which they are assigned.

Required Responsibilities (including, but not limited to):

• Provide superior customer service and satisfaction on a daily basis.
• Maintain high levels of cleanliness and sanitation in the café.
• Being sure to follow, and enforce, proper Food Safety regulations that keep in line with the Local Health Department.
• Ensure product quality and integrity for all food and beverage being served in the cafes.
• Provide leadership and direction to Baristas, ensuring that goals and objectives are met.
• Function as support for Baristas and provide direction related to the implementation of new operational programs and enforcement of brand standards.
• Initial Interviewing and hiring of new baristas who will join the Café staff.
• Properly filling out new hire paperwork for each new trainee and then teaching and training them to become successful Baristas.
• Write weekly Café schedules for the Café.
• Responsible for all aspects of staff management including interviewing, reference checks, hiring, training, coaching, counseling, disciplinary action, and termination of Café staff.
• Execute local cafe and system-wide marketing programs and promotions.
• Write and conduct bi-annual reviews for Baristas which include goals, recaps of the previous period and assign pay increases when appropriate.
• Oversee daily operations of assigned cafes to ensure that company policies and procedures are followed by all hourly employees, which can range from 8-15 people per Café.
• Participate in weekly manager meetings with other Café Managers, District Managers, and key staff of other departments within the corporate office to review procedures and rollouts, give updates and share best practices. Departments involved include Roasting, Franchising, Marketing, Accounting and Human Resources.
• Take monthly inventories in the Café.
• Fulfill daily, weekly, and monthly paperwork relating to the store operations. Some examples may include sales, payroll, ordering, and weekly reporting.
• Responsible for the safe, functional, and efficient operation of corporate café assigned. Ensure that facilities are maintained effectively and to the health department standards.
• Responsible for all cash, credit, and gift card transactions in the café. All cash handling and financial statements are the responsibility of the Café Manager.
• On-going support, training, and testing of staff, providing them with the resources they need to meet those goals.

Physical Demands:

• Must be able to stand, sit or walk for extended periods of time or entire work shift.
• Work may require, on occasion, the need to lift or otherwise move objects weighing up to 50lbs.
• Must be able to regularly operate computers and other office productivity machinery, such as copier, printers, etc.
• Must be able to frequently communicate in various situations as required by Job Duties.
• Must be able to determine quality by tastings, cuppings, etc. of various products/recipes related to Port City Java system.

Company Benefits:

• Medical insurance (85% employer paid)
• Dental, Vision, Life Insurance, and Short-Term Disability insurance available at competitive rates
• Paid Time Off: Vacation Time, Sick Leave, and Holidays
• 401 (K) Retirement Plan with company match, following 1-year of service
• Whole Bean Coffee/Tea and additional Café Discounts