Cafe Operations Leader — Starbucks Experience & Team Coach

MAJC; Chicago (IL); Vor Ort; USD 25.000 - 39.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) match

Paid time off

Eight paid holidays

Tuition reimbursement

Merchandise discounts

Incentives

Annual merit review

Employee Assistance Program

Zusammenfassung

Macy's Starbucks Daily Operations Leader directs daily operations of the licensed Starbucks café inside Macy’s, ensuring efficient, professional, safe, and profitable operations while upholding brand standards. You will work with Baristas to deliver quality beverages and a standout Starbucks Experience.

The role includes coaching team members, maintaining an energetic work environment, and partnering with leadership to support sales, profitability, and compliance goals.

Qualifikationen

• High School diploma or equivalent required; ServSafe certification preferred.
• Experience in retail, food service, or customer service is advantageous.
• Must meet physical requirements (lifting up to 30 lbs, standing for long periods).

Aufgaben

• Lead daily café operations, ensuring compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
• Deliver an exceptional customer experience by modeling Starbucks’ customer connection standards and Macy’s selling behaviors.
• Train, coach, and motivate colleagues to maximize team performance and customer satisfaction.
• Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards; adjust recipes as needed.
• Monitor labor productivity to balance customer service with cost control.
• Assist with ordering, receiving, inventory management and invoice processing to maintain stock levels and control costs.
• Monitor sales, expenses, and reports to achieve profit and loss goals and communicate results to team.
• Oversee cash handling and point-of-sale operations in compliance with policies.

Kenntnisse

Leadership

Customer focus

Organizational skills

Problem-solving

Business acumen

Food safety & compliance

Ausbildung

High School diploma or equivalent

ServSafe certification

Jobbeschreibung

Macy's Starbucks Daily Operations Leader directs daily operations of the licensed Starbucks café inside Macy’s, ensuring efficient, professional, safe, and profitable operations while upholding brand standards. You will work with Baristas to deliver quality beverages and a standout Starbucks Experience.

The role includes coaching team members, maintaining an energetic work environment, and partnering with leadership to support sales, profitability, and compliance goals.