Cafe Operations Leader - Premium Café Experience

Macy's; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Starbucks Daily Operations Leader role at Macy's in Los Angeles directs the licensed Starbucks cafe inside the Macy's store, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy's Foods Division expectations. The leader works with baristas to deliver quality customer service and crafted beverages, modeling standards for the team.

Full-time colleagues are typically scheduled 30+ hours per week; weekends are required.

Qualifications

• High School diploma or equivalent required.
• ServSafe certification or food handler permit as required by health dept.
• Retail, food service or customer service experience preferred.

Responsibilities

• Lead daily cafe operations with safety, sanitation and quality.
• Model customer connection standards and selling behaviors.
• Coach and motivate colleagues to maximize performance.
• Ensure recipe accuracy and accommodate customer requests.
• Monitor labor, inventory and costing to meet targets.
• Oversee cash handling and POS procedures in line with policies.
• Maintain a clean, welcoming cafe environment and style.
• Collaborate with store leadership to resolve customer concerns.

Skills

Leadership

Customer Focus

Organizational Skills

Problem-Solving

Food Safety & Compliance

Education

High School diploma or equivalent

Job description

The Starbucks Daily Operations Leader role at Macy's in Los Angeles directs the licensed Starbucks cafe inside the Macy's store, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy's Foods Division expectations. The leader works with baristas to deliver quality customer service and crafted beverages, modeling standards for the team.

Full-time colleagues are typically scheduled 30+ hours per week; weekends are required.