Café Operations Leader: Customer Experience & Team Coach

Macy's; Las Vegas (NV); Vor Ort; USD 40.000 - 55.000; Vollzeit

Zusammenfassung

The Daily Operations Leader at Macy's Starbucks inside the store in Las Vegas directs daily café operations, ensuring a safe, efficient, and profitable experience while upholding Starbucks and Macy's standards. You will work with baristas to deliver quality beverages and customer service.

This role leads coaching, scheduling, inventory, and cost control, while fostering a welcoming environment for colleagues and guests.

Qualifikationen

• Leadership and coaching to develop a high-performing team.
• Customer focus to deliver exceptional experiences.
• Organizational and problem-solving skills for multiple priorities.
• Business acumen to support sales and cost control.
• Food safety knowledge and regulatory compliance awareness.

Aufgaben

• Lead daily café operations and uphold safety, sanitation, and quality.
• Model customer connection standards and Macy's selling behaviors.
• Coach and motivate colleagues to maximize performance and development.
• Ensure consistent preparation and presentation of food/beverages to standards.
• Monitor labor productivity and balance service with costs.
• Assist with ordering, receiving, inventory, and invoices to maintain stock.
• Track sales, expenses, and reports to support profitability.
• Oversee cash handling and POS operations per policies.
• Maintain a clean, welcoming café and professional conduct.

Kenntnisse

Leadership & Coaching

Customer Focus

Organizational & Problem-Solving

Business Acumen

Food Safety & Compliance

Ausbildung

High School diploma or equivalent

Jobbeschreibung

The Daily Operations Leader at Macy's Starbucks inside the store in Las Vegas directs daily café operations, ensuring a safe, efficient, and profitable experience while upholding Starbucks and Macy's standards. You will work with baristas to deliver quality beverages and customer service.

This role leads coaching, scheduling, inventory, and cost control, while fostering a welcoming environment for colleagues and guests.