Café Operations Leader — Multi-Unit Growth

Ole & Steen; New York (NY); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) with company match

Vacation time

Sick time

Holiday pay

Commuter benefits

Gym benefits

Bonus potential

Job summary

Ole & Steen is seeking a Head of Store Operations to lead our five New York cafés, uniting our people, products, and brand to deliver an exceptional guest experience. You will own multi-location performance, profitability, and consistent standards while building capable leaders, strengthening processes, and maintaining high hospitality values across every shift.

Collaboration with Finance, Production, Marketing, and HR is essential to sustainable growth.

Qualifications

• 5+ years of progressive hospitality/coffeeshop operations experience.
• Proven multi-unit leadership with GM development and accountability for results.
• Experience owning store P&L, budgets, forecasting, and financial performance.
• Experience with labor forecasting, scheduling optimization, sales productivity, and workforce management systems.
• Knowledge of inventory controls, purchasing, food cost variance analysis, waste reduction, and demand forecasting.
• Experience analyzing POS data, sales trends, and location KPIs.
• Working knowledge of food safety, sanitation, allergen controls, and NYC DOH requirements.

Responsibilities

• Oversee multi-location operation performance, including P&L, COGS, labor, and productivity.
• Establish standard operating procedures and performance standards across all cafés.
• Ensure food safety, sanitation, workplace safety, and brand compliance.
• Partner with Finance, Production, Marketing, and HR to drive results.
• Maintain high standards for coffee, pastries, bread, and presentation.
• Deliver consistent guest experience reflecting the brand.
• Develop General Managers to run high-performing cafés.
• Foster a culture of ownership, continuous improvement, and hospitality.
• Develop processes to scale hospitality and operations as we grow.

Skills

Hospitality operations leadership

Multi-unit leadership

P&L management

Labor forecasting & scheduling

Inventory & food cost controls

POS data analysis

Food safety & NYC DOH compliance

Education

Bachelor's degree in Business/Hospitality/Operations

Job description

Ole & Steen is seeking a Head of Store Operations to lead our five New York cafés, uniting our people, products, and brand to deliver an exceptional guest experience. You will own multi-location performance, profitability, and consistent standards while building capable leaders, strengthening processes, and maintaining high hospitality values across every shift.

Collaboration with Finance, Production, Marketing, and HR is essential to sustainable growth.