Café Manager - Lead Team & Guest Experience

Stumptown Coffee Roasters; New York (NY); Hybride; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Employee discount

Volunteer hours

Résumé du poste

Stumptown Coffee Roasters in New York seeks a Café Manager to lead daily café operations, setting a clear standard for hospitality and performance. You will build and develop a talented team that delivers outstanding guest experiences and embodies our values.

You will partner with the retail leadership team and other departments to ensure consistency, innovation, and quality across offerings, while managing financials and maintaining safety and equipment standards.

Qualifications

• 2 years of supervisory experience in hospitality.
• Proven leadership and team development skills.
• Strong communication with employees and customers.
• Commitment to guest experience and service excellence.
• Ability to coach and mentor staff.

Responsabilités

• Lead daily operations of the cafe with a guest-focused service mindset.
• Build, train, and develop a high-performing team.
• Maintain an exceptional guest experience reflecting our values.
• Manage cafe financials: inventory, labor efficiency, and transactions.
• Ensure cleanliness, safety, and equipment maintenance.
• Lead regular team meetings and coaching sessions.
• Collaborate with Retail Leadership and cross-functional teams.

Connaissances

Leadership

Customer service

Communication

Team development

Hospitality operations

Operational excellence

multitasking

Outils

POS systems

Description du poste

Stumptown Coffee Roasters in New York seeks a Café Manager to lead daily café operations, setting a clear standard for hospitality and performance. You will build and develop a talented team that delivers outstanding guest experiences and embodies our values.

You will partner with the retail leadership team and other departments to ensure consistency, innovation, and quality across offerings, while managing financials and maintaining safety and equipment standards.