Head of Store Operations JN -102026-182797

Goodwin Recruiting; New York (NY); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Base salary + bonus

Growth opportunities

Collaborative environment

Travel between locations

Job summary

Goodwin Recruiting is seeking a Head of Store Operations in New York City to oversee five bakery and café locations, blending strategic oversight with hands-on leadership in high-volume environments. This role focuses on operational excellence, team development, guest experiences, and financial stewardship, including P&L, budgeting, and labor optimization, with travel between sites and some weekend work.

Ideal candidates bring 5+ years in multi-unit hospitality, specialty coffee operations, and

Qualifications

• Minimum of 5 years in progressive hospitality or retail foodservice operations, including multi-unit leadership.
• Strong background in specialty coffee operations within premium café or high-volume coffee concepts.
• Proven experience managing multiple café, bakery, or fast-casual locations.
• Expertise in financial management including P&L oversight, budgeting, labor optimization, and cost control.
• Thorough knowledge of NYC hospitality operations, food safety, and compliance standards.
• Excellent communication, organizational, analytical, and problem-solving skills.
• Hands-on, visible leadership style with flexibility to travel between locations and work occasional weekends.

Responsibilities

• Oversee daily operations and performance of five NYC bakery and café locations, ensuring consistency in quality and service.
• Lead and mentor Store Managers, holding them accountable for operational and financial results.
• Conduct regular store visits to provide hands-on leadership and identify improvement opportunities.
• Manage store-level financials including sales, labor, inventory, and expense control.
• Support training programs that enhance barista skills, beverage quality, and hospitality standards.
• Ensure compliance with health regulations, food safety, labor laws, and operational policies.
• Collaborate with senior leadership to execute strategies that drive guest satisfaction, sales growth, and team engagement.

Skills

Leadership

Multi-unit Leadership

P&L Oversight

Budgeting

Labor Optimization

Food Safety

Guest Service

Communication

Problem-solving

Job description

Head of Store Operations - New York City

This is an exciting leadership opportunity with a respected hospitality group overseeing five bakery and café locations across New York City. The role offers a chance to combine strategic oversight with hands-on involvement in high-volume café environments, focusing on operational excellence, team development, and delivering exceptional guest experiences.

Head Of Store Operations Benefits & Compensation

• Base salary of $115,000-$125,000 plus a performance-based bonus
• Leadership role with direct influence on operational strategy and business performance
• Opportunity for professional growth within an established hospitality brand
• Collaborative and quality-driven work environment

Head Of Store Operations Requirements & Qualifications

• Minimum of 5 years in progressive hospitality or retail foodservice operations, including multi-unit leadership
• Strong background in specialty coffee operations within premium café or high-volume coffee concepts
• Proven experience managing multiple café, bakery, or fast-casual locations
• Expertise in financial management including P&L oversight, budgeting, labor optimization, and cost control
• Thorough knowledge of NYC hospitality operations, food safety, and compliance standards
• Excellent communication, organizational, analytical, and problem-solving skills
• Hands-on, visible leadership style with flexibility to travel between locations and work occasional weekends

Head Of Store Operations Preferred Background & Skills

• Experience managing multi-unit specialty coffee shops or premium bakery cafés
• Demonstrated success in developing and coaching store managers and multi-location teams
• Ability to implement operational systems that improve efficiency and profitability
• Passion for fostering a positive, inclusive, and guest-focused culture

Head of Store Operations Day-to-Day Responsibilities

• Oversee daily operations and performance of five NYC bakery and café locations, ensuring consistency in quality and service
• Lead and mentor Store Managers, holding them accountable for operational and financial results
• Conduct regular store visits to provide hands-on leadership and identify improvement opportunities
• Manage store-level financials including sales, labor, inventory, and expense control
• Support training programs that enhance barista skills, beverage quality, and hospitality standards
• Ensure compliance with health regulations, food safety, labor laws, and operational policies
• Collaborate with senior leadership to execute strategies that drive guest satisfaction, sales growth, and team engagement

This role is ideal for a results-driven hospitality leader passionate about coffee operations and developing high-performing teams to create consistent, exceptional experiences across multiple locations.