Head of Store Operations

Goodwin Recruiting; New York (NY); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Performance-based bonus

Collaborative work environment

Career growth opportunities

Job summary

Goodwin Recruiting seeks a Head of Store Operations in New York City to lead five bakery and café locations, driving operational excellence, guest experiences, and financial performance across a high-volume hospitality group. You will mentor Store Managers, shape store strategy, and ensure consistency in quality and service while traveling between sites and occasionally working weekends.

This leadership role offers strategic influence with hands-on involvement, a base salary in the 115k–125k

Qualifications

• Minimum of 5 years in progressive hospitality or retail foodservice operations.
• Experience in multi-unit leadership.
• Background in specialty coffee operations.
• P&L oversight, budgeting, labor optimization, and cost control.
• Knowledge of NYC hospitality operations and regulatory standards.

Responsibilities

• Oversee daily operations and performance of five NYC locations.
• Lead and mentor Store Managers and drive results.
• Conduct regular store visits to lead and identify improvements.
• Manage store-level financials including sales, labor, inventory, expenses.
• Support training to enhance barista skills and hospitality standards.
• Ensure compliance with health regulations, food safety, labor laws, and policies.
• Collaborate with senior leadership to drive guest satisfaction and growth.

Skills

Hospitality ops

Multi-unit leadership

Specialty coffee

P&L oversight

Budgeting

Labor optimization

Food safety knowledge

Communication

Attention to detail

Travel & weekends

Job description

Head of Store Operations – New York City

This is an exciting leadership opportunity with a respected hospitality group overseeing five bakery and café locations across New York City. The role offers a chance to combine strategic oversight with hands‑on involvement in high-volume café environments, focusing on operational excellence, team development, and delivering exceptional guest experiences.

Head of Store Operations Benefits & Compensation

• Base salary of $115,000–$125,000 plus a performance-based bonus
• Leadership role with direct influence on operational strategy and business performance
• Opportunity for professional growth within an established hospitality brand
• Collaborative and quality-driven work environment

Head of Store Operations Requirements & Qualifications

• Minimum of 5 years in progressive hospitality or retail foodservice operations, including multi‑unit leadership
• Strong background in specialty coffee operations within premium café or high‑volume coffee concepts
• Proven experience managing multiple café, bakery, or fast‑casual locations
• Expertise in financial management including P&L oversight, budgeting, labor optimization, and cost control
• Thorough knowledge of NYC hospitality operations, food safety, and compliance standards
• Excellent communication, organizational, analytical, and problem‑solving skills
• Hands‑on, visible leadership style with flexibility to travel between locations and work occasional weekends

Head of Store Operations Preferred Background & Skills

• Experience managing multi‑unit specialty coffee shops or premium bakery cafés
• Demonstrated success in developing and coaching store managers and multi‑location teams
• Ability to implement operational systems that improve efficiency and profitability
• Passion for fostering a positive, inclusive, and guest‑focused culture

Head of Store Operations Day‑to‑Day Responsibilities

• Oversee daily operations and performance of five NYC bakery and café locations, ensuring consistency in quality and service
• Lead and mentor Store Managers, holding them accountable for operational and financial results
• Conduct regular store visits to provide hands‑on leadership and identify improvement opportunities
• Manage store‑level financials including sales, labor, inventory, and expense control
• Support training programs that enhance barista skills, beverage quality, and hospitality standards
• Ensure compliance with health regulations, food safety, labor laws, and operational policies
• Collaborate with senior leadership to execute strategies that drive guest satisfaction, sales growth, and team engagement

This role is ideal for a results‑driven hospitality leader passionate about coffee operations and developing high‑performing teams to create consistent, exceptional experiences across multiple locations.