Cafe Operations Leader: Build a High-Energy Team

East Side Enterprise; Cranston (RI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Company Matching 401(k) Plan

Flexible Spending Accounts

Tuition Reimbursement

Paid Time Off

Job summary

Corner Market Café is seeking a hands-on Café Operations Manager to lead the daily operation, coach a high-performing team, and ensure outstanding guest experiences. You will balance people leadership with operational duties, stepping in across café functions to keep service moving smoothly.

The role emphasizes visible leadership, setting standards for service, food quality, cleanliness, safety, and teamwork while reporting to the District Manager and maintaining strong customer and team

Qualifications

• High school diploma or equivalent experience preferred.
• Prior supervisory or management experience in a café/restaurant environment preferred.
• ServSafe certification or the ability to obtain certification.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Recruit, interview, train, and retain team members who provide excellent customer service.
• Establish clear expectations and hold employees accountable to company standards.
• Coach employees through performance, service, and operational opportunities.
• Recognize team members and create an environment where employees feel valued and supported.
• Build effective communication and teamwork throughout the café.
• Lead by example through professionalism, urgency, reliability, and a positive attitude.
• Address employee concerns and performance issues in line with company policies.
• Direct daily café activities to ensure efficient and consistent operations.
• Manage employee scheduling, staffing levels, labor, and daily coverage.
• Monitor inventory and ensure product availability.
• Maintain standards for food preparation, quality, cleanliness, and sanitation.
• Follow and enforce food safety and workplace safety procedures.
• Monitor cash handling and register procedures.
• Identify opportunities to reduce waste, shrink, and other controllable expenses.
• Complete required reports and operational documentation accurately and on time.
• Ensure café is prepared for opening, operates efficiently, and closes per standards.

Skills

Supervisory experience

Strong communication

Decision making

Customer service

Fast-paced environment

Education

High school diploma or equivalent

Job description

Corner Market Café is seeking a hands-on Café Operations Manager to lead the daily operation, coach a high-performing team, and ensure outstanding guest experiences. You will balance people leadership with operational duties, stepping in across café functions to keep service moving smoothly.

The role emphasizes visible leadership, setting standards for service, food quality, cleanliness, safety, and teamwork while reporting to the District Manager and maintaining strong customer and team