Café Operations Leader - People, Service & Impact

East Side Enterprise; Johnston (RI); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k)

FSAs

Tuition reimbursement

Paid time off

Job summary

Corner Market Café in Johnston, RI is seeking a hands-on Café Operations Manager to lead daily operations, coach staff, and deliver a consistently excellent guest experience. You will balance people leadership with operational tasks, staffing, inventory, and safety, reporting to the District Manager.

This active, on-site role requires a minimum 45 hours per week, strong communication, and a focus on serving guests with speed and quality.

Qualifications

• High school diploma or equivalent preferred.
• Previous supervisory or management experience in a café, restaurant, convenience retail, hospitality, or customer service environment preferred.
• The ability to successfully complete a criminal background check and drug screening.
• ServSafe certification or the ability to obtain certification.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Ability to make decisions, prioritize tasks, and solve problems independently.

Responsibilities

• Recruit, interview, train, and retain team members who provide excellent customer service.
• Establish clear expectations and hold employees accountable to company standards.
• Coach employees through performance, service, and operational opportunities.
• Recognize team members and create an environment where employees feel valued and supported.
• Build effective communication and teamwork throughout the café.
• Lead by example through professionalism, urgency, reliability, and a positive attitude.
• Address employee concerns and performance issues appropriately and in accordance with company policies.
• Direct daily café activities to ensure efficient and consistent operations.
• Manage employee scheduling, staffing levels, labor, and daily coverage.
• Monitor inventory and ensure appropriate product availability.
• Maintain standards for food preparation, product quality, cleanliness, and sanitation.
• Follow and enforce food safety and workplace safety procedures.
• Monitor cash handling and register procedures.
• Identify opportunities to reduce waste, shrink, and other controllable expenses.
• Complete required reports, administrative responsibilities, and operational documentation accurately and on time.
• Ensure the café is properly prepared for opening, operating efficiently throughout the day, and closed according to company standards.
• Create a friendly, welcoming atmosphere for every guest.
• Maintain high standards for service, speed, accuracy, and product presentation.
• Respond to customer concerns professionally and work toward appropriate solutions.
• Support company promotions, sales programs, and other initiatives.
• Encourage team members to deliver consistent and memorable guest experiences.
• Participate in community and store engagement opportunities when applicable.

Skills

Leadership

Communication

Customer service

Problem solving

Team leadership

Education

High school diploma or equivalent

ServSafe certification

Job description

Corner Market Café in Johnston, RI is seeking a hands-on Café Operations Manager to lead daily operations, coach staff, and deliver a consistently excellent guest experience. You will balance people leadership with operational tasks, staffing, inventory, and safety, reporting to the District Manager.

This active, on-site role requires a minimum 45 hours per week, strong communication, and a focus on serving guests with speed and quality.