Cafe Operations Lead: Elevate Service & Growth

Carbon Performance; Franklin (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Carbon Performance in Franklin, TN is seeking a Café Lead who will oversee daily café operations, ensure a welcoming, clean, and compliant environment for members and guests. You will provide hands-on leadership, support sales and service, manage inventory and ordering, and uphold food safety and quality standards.

This role interacts with management to identify opportunities to improve products, processes, and member satisfaction, while training staff and maintaining strong customer

Qualifications

• High school diploma or equivalent required.
• Food safety certification may be required by local regulations.
• Previous café, restaurant, or customer-facing experience preferred.
• Leadership or training experience preferred.
• Experience with inventory, ordering, or sales is a plus.

Responsibilities

• Supervise and guide café staff in daily operations.
• Train new staff on procedures, service, and safety.
• Ensure cleanliness, food safety, and regulatory compliance.
• Manage inventory, orders, and prevent waste.
• Monitor sales and contribute to revenue growth.
• Provide excellent member experiences and address feedback.

Skills

Customer service

Team leadership

Organization

Attention to detail

Inventory management

Sales & revenue

Process improvement

Communication

Problem solving

Independence

Food safety compliance

Guest experience

Education

High school diploma or equivalent

Food safety certification

Job description

Carbon Performance in Franklin, TN is seeking a Café Lead who will oversee daily café operations, ensure a welcoming, clean, and compliant environment for members and guests. You will provide hands-on leadership, support sales and service, manage inventory and ordering, and uphold food safety and quality standards.

This role interacts with management to identify opportunities to improve products, processes, and member satisfaction, while training staff and maintaining strong customer