Cafe & Lobby Manager - Guest Experience Lead

ASH People LLC; Los Angeles (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

ASH People LLC in Venice, CA seeks a Cafe and Lobby Manager to oversee the hotel’s full-service cafe, including breakfast, lunch, dinner, and bar service. The role guides front-of-house operations, staff management, and guest experience, ensuring alignment with the hotel's brand.

The ideal candidate leads with warmth, maintains costs and schedules, and balances hands-on service with management responsibilities to create a heart-of-the-property cafe experience.

Qualifications

• 3+ years of food and beverage management experience in full-service cafe, restaurant, or hotel F&B setting.
• Experience overseeing multiple dayparts (breakfast through dinner) and bar operations.
• Strong leadership to motivate and develop a small team.

Responsibilities

• Lead daily operations across all three meal periods and bar service, ensuring top-quality service.
• Hire, train, schedule, and supervise cafe staff including kitchen supervisors, servers, bartenders, baristas, hosts, and support staff.
• Ensure F&B employees have required certifications (Food Handlers, TIPS, ServSafe) for their roles.
• Maintain Cal/OSHA safety standards and training.
• Partner with kitchen on menu development and daily specials aligned with hotel brand.
• Maintain and execute bar program, wine and beer selection, and responsible alcohol service compliance.
• Manage opening/closing procedures, cash handling, POS reconciliation, and daily reporting.
• Monitor labor, food and beverage costs, and waste; report results to hotel management.
• Maintain inventory levels, place orders with purveyors, and build supplier relationships.
• Ensure cafe areas meet health department standards and pass inspections.
• Handle guest feedback and escalate issues professionally.
• Support lobby and front desk during peak times and coordinate with operations.
• Create a warm, welcoming environment consistent with ASH hospitality philosophy.
• Act as Service Bartender when needed and be willing to help on the floor.
• Act as MOD in absence of an operations manager.

Skills

F&B management

Multi-dayparts

Leadership

POS systems

Job description

ASH People LLC in Venice, CA seeks a Cafe and Lobby Manager to oversee the hotel’s full-service cafe, including breakfast, lunch, dinner, and bar service. The role guides front-of-house operations, staff management, and guest experience, ensuring alignment with the hotel's brand.

The ideal candidate leads with warmth, maintains costs and schedules, and balances hands-on service with management responsibilities to create a heart-of-the-property cafe experience.