Cafe Lead - Eataly Caffè Upper West Side

Eataly; New York (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on Italian cuisine

Job summary

Eataly, opening its first Caffè, seeks a Café Lead to drive guest-centric service in a vibrant new space in New York. The role blends front-of-house and back-of-house responsibilities to maintain quality, hospitality, and operational standards.

You will mentor staff, manage schedules and inventory, and ensure accurate product knowledge while upholding health, safety, and brand standards. Join a team celebrating Italian espresso and culinary excellence.

Qualifications

• 2+ years of experience supervising a café or quick service operation.
• Experience with coffee/food production and back-of-house management.
• Excellent communication and team leadership skills.
• Ability to stay calm under pressure and solve problems.

Responsibilities

• Oversee daily café operations across front-of-house and back-of-house to ensure guest satisfaction.
• Lead by example, train and motivate café team members.
• Manage labor, costs, inventory, compliance, pricing and merchandising.
• Collaborate with team across sections to ensure cohesive service.
• Provide product knowledge and allergen information to guests.
• Maintain cleanliness and health/safety standards at all times.
• Operate POS system with accurate cash handling.
• Open/close duties and shift administration with the Caffe Manager.
• Represents the store to the community and guests.
• Perform other duties as assigned.

Skills

Café supervision

Team leadership

Coffee/food production

Job description

• Full-time

Company Description

Eataly, renowned as the world’s premier destination for authentic Italian cuisine, is excited to announce the opening of our first‑ever Eataly Caffè, and we’re on the lookout for a Café Lead to help lead this exciting venture! If you have a passion for exceptional service and a love for Italian coffee culture, this is your chance to shine. Come be part of a team that celebrates the art of Italian espresso and culinary excellence. Your expertise in hospitality will help create unforgettable experiences for our guests in this vibrant new café. Are you ready to make your mark? Join us at Eataly Caffè!

Job Description

Job Description

The Eataly Caffe Lead serves as a brand ambassador, embodying Eataly’s core values of hospitality and exceptional quality. Caffe Leads work across all areas of the operation in both back-of-house and front-of-house to provide high quality menu items and experiences. Caffe staff are responsible for maintaining cleanliness and upholding health and safety standards, ensuring Eataly’s recipes and high standards, and assisting with shift administration and opening/closing duties.

Oversees daily operations to ensure that Eataly Caffe consistently meets standards for guest service, employee
practices, operational efficiency, and health and safety.

• Collaborates closely with the Caffe Manager, to manage and monitor standard operating procedures
• Leads by example to motivate and train Caffe Team Members
• Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operationalperformance.
• Collaborates with other team members seamlessly and fulfill duties across all sections of the Caffe, includingback-of-house and front-of-house areas
• Masters product knowledge and storytelling to answer questions about our menu and products, offering guidance on allergens and ingredient information.
• Maintains Eataly Caffe standards of guest service, presenting a hospitable and professional demeanor duringall levels of business volume
• Ensure the Caffe remains clean, organized, and neat at all times in both guest and employee areas throughassigned cleaning duties, such as bathroom checks and table maintenance, washing dishes and equipment, cleaning prep and service stations, and stocking guest and employee areas.
• Receive retail and product orders. Unload, organize, and stock deliveries; record information; communicateshortages, discrepancies, and expired or damaged products
• Sets up stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.)
• Assists the Caffe Manager with shift administration, including opening and closing duties.
• Operates the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of bills
• Actively trains Caffe team members in collaboration with the Store Manager and other Caffe teams.
• Represents the store to the community and guests
• Performs other duties as assigned

Compensation: The hourly compensation for this role is $22- $24 per hour

Qualifications

• 2+ years of experience supervising a café or quick service operation
• Experience and knowledge in coffee/food production and BOH management
• Excellent communication and team leadership skills
• Outstanding problem-solving skills and can stay calm and focused while under pressure
• Proficiency in Microsoft Office

JOB REQUIREMENTS

• Ability to stand, bend, reach and be mobile for up to 4-6 hours
• Ability to lift up to 20 lbs.
• Ability to operate a commercial espresso machine
• Food Handlers License and Serv-Safe Certification are a plus

Compensation:The hourly compensation for this role is $22- $25 per hour

Additional Information

BENEFITS AND PERKS

• Paid Time Off
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!