Cafe Lead - Eataly Caffè Upper West Side

Eataly North America; New York (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

401K with match or RRSP

Free family meal daily

Discounts at Eataly

Classes on products and Italian cucina

Job summary

Eataly North America is hiring a Café Lead for our new Eataly Caffè in the United States. You will act as a brand ambassador, ensuring hospitality, quality, and guest satisfaction across front- and back-of-house operations.

Role includes supervising a team, training, inventory management, and POS oversight while upholding health and safety standards in a fast-paced café environment.

Qualifications

• 2+ years of experience supervising a café or quick service operation.
• Excellent communication and team leadership skills.
• Outstanding problem-solving skills and can stay calm under pressure.

Responsibilities

• Oversee daily operations to ensure guest service and safety standards.
• Train and motivate Caffe Team Members and collaborate with the Caffe Manager.
• Manage labor, costs, inventory, and merchandising to optimize operations.
• Operate the POS system with cash handling accuracy.
• Assist with shift administration, opening and closing duties.

Skills

Supervising café operations

Communication

Team leadership

Microsoft Office

Tools

Microsoft Office

Job description

• Full-time

Company Description

Eataly, renowned as the world’s premier destination for authentic Italian cuisine, is excited to announce the opening of our first‑ever Eataly Caffè, and we’re on the lookout for a Café Lead to help lead this exciting venture! If you have a passion for exceptional service and a love for Italian coffee culture, this is your chance to shine. Come be part of a team that celebrates the art of Italian espresso and culinary excellence. Your expertise in hospitality will help create unforgettable experiences for our guests in this vibrant new café. Are you ready to make your mark? Join us at Eataly Caffè!

Job Description

Job Description

The Eataly Caffe Lead serves as a brand ambassador, embodying Eataly’s core values of hospitality and exceptional quality. Caffe Leads work across all areas of the operation in both back-of-house and front-of-house to provide high quality menu items and experiences. Caffe staff are responsible for maintaining cleanliness and upholding health and safety standards, ensuring Eataly’s recipes and high standards, and assisting with shift administration and opening/closing duties.

Oversees daily operations to ensure that Eataly Caffe consistently meets standards for guest service, employee
practices, operational efficiency, and health and safety.

• Collaborates closely with the Caffe Manager, to manage and monitor standard operating procedures
• Leads by example to motivate and train Caffe Team Members
• Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operationalperformance.
• Collaborates with other team members seamlessly and fulfill duties across all sections of the Caffe, includingback-of-house and front-of-house areas
• Masters product knowledge and storytelling to answer questions about our menu and products, offering guidance on allergens and ingredient information.
• Maintains Eataly Caffe standards of guest service, presenting a hospitable and professional demeanor duringall levels of business volume
• Ensure the Caffe remains clean, organized, and neat at all times in both guest and employee areas throughassigned cleaning duties, such as bathroom checks and table maintenance, washing dishes and equipment, cleaning prep and service stations, and stocking guest and employee areas.
• Receive retail and product orders. Unload, organize, and stock deliveries; record information; communicateshortages, discrepancies, and expired or damaged products
• Sets up stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.)
• Assists the Caffe Manager with shift administration, including opening and closing duties.
• Operates the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of bills
• Actively trains Caffe team members in collaboration with the Store Manager and other Caffe teams.
• Represents the store to the community and guests
• Performs other duties as assigned

Compensation: The hourly compensation for this role is $22- $24 per hour

Qualifications

• 2+ years of experience supervising a café or quick service operation
• Experience and knowledge in coffee/food production and BOH management
• Excellent communication and team leadership skills
• Outstanding problem-solving skills and can stay calm and focused while under pressure
• Proficiency in Microsoft Office

JOB REQUIREMENTS

• Ability to stand, bend, reach and be mobile for up to 4-6 hours
• Ability to lift up to 20 lbs.
• Ability to operate a commercial espresso machine
• Food Handlers License and Serv-Safe Certification are a plus

Compensation:The hourly compensation for this role is $22- $25 per hour

Additional Information

BENEFITS AND PERKS

• Paid Time Off
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!