Cafe Lead: Guest Experience & Team Coach

Life Time Inc.; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Life Time Inc. in Phoenix is seeking an Assistant Café Leader to support the Café Leader in delivering exceptional guest experiences while directing daily café operations.

You will coach a diverse team, manage labor, food costs, and inventory, and ensure food safety and Life Time brand standards on every shift.

Your leadership will help create a welcoming, high-performing café environment that aligns with Life Time’s hospitality standards and business goals.

Qualifications

• 1–2 years of leadership experience in a fast-casual or café setting.
• Strong hospitality mindset with guest-centric approach.
• Ability to coach others and lead by example on busy shifts.
• Experience with POS systems, food handling, and inventory processes.

Responsibilities

• Leads day-to-day café operations with a focus on hospitality, service standards, and shift execution.
• Coaches, trains, and motivates team members to deliver exceptional guest experiences and meet performance expectations.
• Partners with the Café Leader to manage labor, food costs, inventory, and overall financial performance.
• Supports hiring, onboarding, and ongoing development of team members to create a strong, service-focused café culture.
• Ensures all food safety, cleanliness, and Life Time brand standards are upheld on every shift.

Skills

Hospitality leadership

Guest engagement

Team leadership

Communication

Organizational skills

Education

High School Diploma or equivalent

ServSafe Manager certification

CPR/AED certification

ServSafe Alcohol Safety

Tools

POS systems

Job description

Life Time Inc. in Phoenix is seeking an Assistant Café Leader to support the Café Leader in delivering exceptional guest experiences while directing daily café operations.

You will coach a diverse team, manage labor, food costs, and inventory, and ensure food safety and Life Time brand standards on every shift.

Your leadership will help create a welcoming, high-performing café environment that aligns with Life Time’s hospitality standards and business goals.