Café Operations Lead - Guest Experience Coach

Life Time Inc.; Reston (VA); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and/or

401(k) retirement savings with company

Training and professional development

Paid sick leave as required by law

Job summary

Life Time Inc. is seeking an Assistant Café Leader in Reston to support the Café Leader in delivering guest experiences, leading daily operations, and developing a high-performing team.

The role emphasizes service excellence, hospitality standards, and strong coaching to ensure smooth, efficient café performance aligned with Life Time expectations. The position requires 1–2 years of leadership in a fast-casual setting, ServSafe certifications, and the ability to manage labor, costs, and

Qualifications

• 1-2 years of leadership experience in a fast-casual or café setting.
• ServSafe Manager certification or equivalent must-have.
• ServSafe Alcohol Safety or equivalent (if applicable).
• CPR/AED certification is required or recommended.

Responsibilities

• Leads day-to-day café operations with a focus on hospitality, service standards, and shift execution.
• Coaches, trains, and motivates team members to deliver exceptional guest experiences and meet performance expectations.
• Partners with the Café Leader to manage labor, food costs, inventory, and overall financial performance.
• Supports hiring, onboarding, and ongoing development to create a strong, service-focused café culture.
• Ensures all food safety, cleanliness, and Life Time brand standards on every shift.

Skills

Hospitality leadership

POS systems experience

Lifting up to 20 lbs

Communication skills

Organizational skills

Education

High school diploma or equivalent

ServSafe Manager certification

ServSafe Alcohol Safety certification

CPR/AED certification

Job description

Life Time Inc. is seeking an Assistant Café Leader in Reston to support the Café Leader in delivering guest experiences, leading daily operations, and developing a high-performing team.

The role emphasizes service excellence, hospitality standards, and strong coaching to ensure smooth, efficient café performance aligned with Life Time expectations. The position requires 1–2 years of leadership in a fast-casual setting, ServSafe certifications, and the ability to manage labor, costs, and