Cafe Lead: Hospitality, Service & Ops Coach

Life Time Inc.; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Life Time Inc. is seeking an Assistant Café Leader to support the Café Leader in delivering exceptional guest experiences and running daily café operations. You will coach a high-performing team, ensure food quality and safety, and align with hospitality standards while supporting business goals.

Responsibilities include labor and cost management, staff development, and maintaining Life Time brand service across shifts in a fast-paced café environment.

Qualifications

• Minimum 1–2 years of leadership experience in a fast-casual or café setting.
• Experience with POS systems, food handling and inventory processes.
• Ability to lift up to 20 lbs and perform physical tasks during shifts.
• Strong communication and organizational skills.

Responsibilities

• Leads day-to-day café operations with a focus on hospitality, service standards, and shift execution.
• Coaches, trains, and motivates team members to deliver exceptional guest experiences and meet performance expectations.
• Partners with the Café Leader to manage labor, food costs, inventory, and overall financial performance.
• Supports hiring, onboarding, and ongoing development of team members to create a strong, service-focused café culture.
• Ensures all food safety, cleanliness, and Life Time brand standards are upheld on every shift.

Skills

Hospitality leadership

Guest engagement

Team leadership

Coaching & training

Education

High School diploma or equivalent

ServSafe Manager certification

CPR/AED certification

ServSafe Alcohol Safety

Tools

POS systems

Job description

Life Time Inc. is seeking an Assistant Café Leader to support the Café Leader in delivering exceptional guest experiences and running daily café operations. You will coach a high-performing team, ensure food quality and safety, and align with hospitality standards while supporting business goals.

Responsibilities include labor and cost management, staff development, and maintaining Life Time brand service across shifts in a fast-paced café environment.