Outlet Server - Craft Memorable Guest Experiences

141 Hard Rock Cafe International (STP) Inc; Washington (District of Columbia); On-site; USD 26,000 - 42,000; Full time

Job summary

Hard Rock Cafe International (STP) Inc in Washington, DC is seeking a customer-focused team member to take guests' orders, run food, handle cash and other payments using a POS system, and ensure accurate transactions.

You will verify IDs for guests who appear under 30, demonstrate responsible alcohol service, maintain a clean station, and contribute to memorable guest experiences that turn visitors into 'Raving Fans'.

Responsibilities

• Taking guests' orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks ID's - for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station - including pre-bussing & table maintenance.
• Performing opening, closing & side duties - setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create 'Raving Fans'.

Job description

Hard Rock Cafe International (STP) Inc in Washington, DC is seeking a customer-focused team member to take guests' orders, run food, handle cash and other payments using a POS system, and ensure accurate transactions.

You will verify IDs for guests who appear under 30, demonstrate responsible alcohol service, maintain a clean station, and contribute to memorable guest experiences that turn visitors into 'Raving Fans'.