Café GM: Lead Teams, Deliver Top-Notch Service

Tatte Bakery & Café; Boston (MA); On-site; USD 77,000 - 108,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick time

401(k) match

Employee assistance

Mental health support

Flexible schedules

Meal discount

Growth opportunities

Free drinks

Job summary

Tatte Bakery & Café in Boston seeks a General Manager who will own café operations, lead hourly and management teams, and drive guest satisfaction in a fast-paced setting.

You will manage the P&L, optimize labor and food costs, ensure safety and quality, and collaborate with District Managers, Culinary, HR, Training, and Marketing to deliver consistent, hospitality-focused experiences.

This role offers competitive pay, benefits, and growth opportunities.

Qualifications

• Minimum 2 years of experience as a General Manager in high-volume, full-service or polished fast-casual environments.
• High school diploma or equivalent.
• Flexible schedule including days, evenings, weekends, holidays, and emergencies.
• Ability to work 10+ hour shifts and stand for extended periods.
• Ability to lift up to 50 pounds.
• Proficiency in Microsoft Office.
• ServSafe, Allergen, and ChokeSaver certifications.

Responsibilities

• Lead and develop hourly and management teams; hire, coach, and maintain standards.
• Own café P&L: optimize labor and food costs, forecast accurately, drive top-line growth.
• Ensure food safety, quality, speed, and hospitality excellence.
• Build local community presence and represent the brand in every interaction.
• Collaborate with District Manager, Culinary, HR, Training, and Marketing on initiatives.
• Create staffing plans, labor deployment, and scheduling to meet goals.
• Conduct performance reviews and apply corrective actions when needed.
• Make hiring, promotion, transfer, discipline, and termination recommendations.
• Lead café-level communications and change-management initiatives.
• Perform related duties to support smooth café operations.

Skills

General Manager experience

Microsoft Office

Education

High school diploma or equivalent

Tools

ServSafe Certification

Allergen Certification

ChokeSaver Certification

Job description

Tatte Bakery & Café in Boston seeks a General Manager who will own café operations, lead hourly and management teams, and drive guest satisfaction in a fast-paced setting.

You will manage the P&L, optimize labor and food costs, ensure safety and quality, and collaborate with District Managers, Culinary, HR, Training, and Marketing to deliver consistent, hospitality-focused experiences.

This role offers competitive pay, benefits, and growth opportunities.