General Manager - Boston

Tatte Bakery & Café; Brookline (MA); On-site; USD 77,000 - 108,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonus

Health, Dental, Vision Insurance

Paid Vacation & Sick

401(k) with match

Free EAP services

Free Mental Health Support

Flexible schedules

Meal discount

Growth opportunities

Job summary

Tatte Bakery & Café seeks a General Manager to lead café operations, develop teams, and drive financial performance in Brookline, MA. This leader will oversee labor and food costs, uphold safety and service standards, and elevate guest experiences in a fast-paced setting.

The role requires 2+ years of GM experience in similar environments, a high school diploma, and a flexible schedule. Competitive benefits accompany growth opportunities within a welcoming, community-focused brand.

Qualifications

• 2+ years of General Manager experience in high-volume or polished fast-casual environments.
• High school diploma or equivalent required.
• Ability to work in fast-paced, evolving settings with a flexible schedule.
• Able to stand 10+ hours, lift up to 50 pounds, and work effectively across shifts.
• ServSafe, Allergen, and ChokeSaver certifications preferred.

Responsibilities

• Lead hourly and management teams; hire, coach, and enforce standards.
• Own café P&L: manage labor, food costs, and forecast growth.
• Ensure food safety, quality, speed, and exceptional hospitality.
• Build local community presence and represent brand values.
• Coordinate with District Manager, Culinary, HR, Training, and Marketing.

Skills

General GM experience

People management

Hospitality focus

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Tatte began with a simple belief: great food has the power to bring people together. What started in a home kitchen has grown into a collection of bakeries and cafés inspired by Eastern Mediterranean and Levant traditions, where handcrafted food, exceptional coffee, warm hospitality, and beautiful spaces create moments of connection every day.

Our mission is simple: To Inspire, Care For, and Nurture Life. Every Day.

ABOUT THE ROLE

The General Manager is the face of Tatte in our communities and to our guests, and owns every part of café operations. We're looking for leaders who are passionate about hospitality, thrive in fast-paced environments, and can inspire, develop, and lead strong teams while driving operational excellence.

KEY RESPONSIBILITIES

• Lead and develop hourly and management teams; hire, coach, and hold accountable to standards
• Own café P&L: optimize labor and food costs, forecast accurately, and deliver top-line growth
• Ensure operational and brand excellence across food safety, quality, speed, and seamless hospitality
• Build local community presence and represent Tatte's values in every interaction
• Partner with the District Manager, Culinary, HR, Training, and Marketing to execute initiatives and rollouts
• Create and manage staffing plans, labor deployment, and scheduling to support operational and financial goals
• Conduct performance reviews and implement corrective action when necessary
• Make hiring, promotion, transfer, discipline, and termination recommendations
• Lead café-level communication and change management initiatives
• Perform additional related duties assigned to support smooth and efficient café operations

QUALIFICATIONS & EXPERIENCE

Required

• Minimum 2 years of experience as a General Manager, preferably within high-volume, full-service, or polished fast-casual restaurant environments
• High school diploma or equivalent
• Ability to work effectively within fast-paced and evolving environments
• Must have a flexible schedule and ability to work days, evenings, weekends, holidays, and emergencies depending on business needs
• Ability to work 10+ hour shifts and be able to stand for extended periods
• Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds
• Proficiency in Microsoft Office
• ServSafe, Allergen, and ChokeSaver certifications

COMPENSATION & BENEFITS

• Competitive Pay: $77,000 – $108,000 annually, depending on experience
• Quarterly bonus program
• Health, Dental, and Vision Insurance
• Paid Vacation and Sick time
• 401(k) with company match
• Free Employee Assistance Program Services
• Free Mental Health Support
• Flexible schedules with no late nights
• 50% meal discount and free drinks per shift
• An inclusive community that offers potential for growth

Learn more about us at tattebakery.com

Tatte is an E-Verify employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.