Café General Manager — Lead Teams, Elevate Guest Experience

Tatte Bakery & Cafe; Boston (MA); On-site; USD 77,000 - 108,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Sick Time

401(k) with match

Meal Discount

Free drinks per shift

Employee Assistance Program

Job summary

Tatte Bakery & Cafe in Boston is seeking a General Manager who will be the face of the brand in the community and lead all café operations. You will inspire and develop teams, while driving operational excellence and guest experience.

Responsibilities include staffing, scheduling, cost control, and collaboration with district leaders to implement initiatives. The role offers competitive pay and comprehensive benefits.

Qualifications

• Minimum 2 years of experience as a General Manager in high-volume, full-service or polished fast-casual environments.
• High school diploma or equivalent.
• Ability to work in fast-paced, evolving environments.
• Flexible schedule: days, evenings, weekends, holidays.
• Ability to stand 10+ hours and lift up to 50 pounds.
• Proficient in Microsoft Office.
• Certifications: ServSafe, Allergen, and ChokeSaver.

Responsibilities

• Lead and develop hourly and management teams; hire, coach, and hold to standards.
• Own café P&L: optimize labor and food costs, forecast, and drive top-line growth.
• Ensure food safety, quality, speed, and seamless hospitality.
• Build local community presence and represent Tatte values.
• Partner with District Manager, Culinary, HR, Training, and Marketing on initiatives.
• Create staffing plans, labor deployment, and scheduling.
• Conduct performance reviews and take corrective action as needed.
• Hiring, promotions, transfers, discipline, and termination recommendations.
• Lead cafe-level communication and change management initiatives.
• Perform additional related duties to support operations.

Skills

People leadership

P&L management

Operations

Scheduling

Staff development

Hospitality

Education

High school diploma

Tools

Microsoft Office

Job description

Tatte Bakery & Cafe in Boston is seeking a General Manager who will be the face of the brand in the community and lead all café operations. You will inspire and develop teams, while driving operational excellence and guest experience.

Responsibilities include staffing, scheduling, cost control, and collaboration with district leaders to implement initiatives. The role offers competitive pay and comprehensive benefits.