Café Coach: Elevate Guest Experience & Team Growth

Capital One; BLOOMINGTON (MN); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Day 1 coverage for Medical, Dental, V

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care Fit check?

Signature Threads line - treat custom

And much more!

Job summary

Capital One in Bloomington, MN is seeking a Café Coach to lead a team with a mission-driven approach, focusing on guest experiences over traditional sales quotas. You will coach and empower Café Ambassadors to deliver high-quality human connections with guests.

The role emphasizes owner mindset, operational excellence, and collaboration with Food & Beverage partners to maintain brand standards in a welcoming, secure environment.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 2 years of Customer, Retail, or Financial Services experience.
• At least 1 year of People Management experience or 2 years Retail Bank Experience.
• Bachelor’s Degree.
• 3+ years of Customer, Retail, or Financial Services experience.
• 2+ years of People Management experience.

Responsibilities

• Cultivate "Every Customer, Every Time": coach your team to measure success by depth and quality of human connection.
• Lead through Behavioral Coaching with real-time feedback to elevate team performance.
• Bring the Capital One Brand to Life by maintaining a pristine environment and advocating for values.
• Lead with an Owner’s Mindset & Drive Continuous Improvement to evolve the Café experience.
• Anchor a Well-Managed Operation with secure, compliant daily routines.
• Empower De-escalation & Resourceful Problem-Solving to handle unexpected situations.

Skills

Customer service

People management

Leadership

Education

High School Diploma, GED, or Equivalent Certification

Bachelor’s Degree

Job description

Capital One in Bloomington, MN is seeking a Café Coach to lead a team with a mission-driven approach, focusing on guest experiences over traditional sales quotas. You will coach and empower Café Ambassadors to deliver high-quality human connections with guests.

The role emphasizes owner mindset, operational excellence, and collaboration with Food & Beverage partners to maintain brand standards in a welcoming, secure environment.