Cafe Coach: Lead a Welcoming Community Café

Capital One Financial Corporation; Richmond (VA); Sur place; USD 95 000 - 105 000; Plein temps

Résumé du poste

Capital One Café in Richmond, VA is seeking a Café Coach to lead a Café Ambassador team and deliver legendary experiences for customers. You will mentor staff, build local partnerships, and drive community engagement to promote Capital One’s reimagined banking experience.

You will coach ambassadors, manage the physical space, and connect customers with the right digital and financial tools, while fostering a welcoming, high-energy environment across the café network.

Qualifications

• Two years in Customer, Retail or Financial Services
• One year of People Management experience or two years Retail Bank experience
• Demonstrated leadership and mentorship capabilities

Responsabilités

• Lead Café Ambassadors and Café Coach team to deliver exceptional customer experiences
• Forge partnerships with local organizations and vendors to drive new business
• Mentor team members and develop individual growth and performance
• Maintain the Café environment and brand experience in the community
• Engage with Café visitors and community members to understand needs and opportunities

Connaissances

People management

Customer service

Mentoring

Communication

Formation

High School Diploma / GED

Bachelor’s Degree (preferred)

Description du poste

Capital One Café in Richmond, VA is seeking a Café Coach to lead a Café Ambassador team and deliver legendary experiences for customers. You will mentor staff, build local partnerships, and drive community engagement to promote Capital One’s reimagined banking experience.

You will coach ambassadors, manage the physical space, and connect customers with the right digital and financial tools, while fostering a welcoming, high-energy environment across the café network.