Café Coach- Mall of America

Capital One National Association; BLOOMINGTON (MN); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Day 1 medical, dental, vision, and Rx;

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Threads perk

Custom beverage while working

And much more!

Job summary

Capital One Bloomington, MN is seeking a Café Coach to lead a team of Café Ambassadors on the floor, shaping guest experiences and a culture of inclusion. You’ll coach behaviors, manage operations, and ensure security and policy compliance while driving human-centered service and community impact.

The role emphasizes leadership over traditional sales quotas, with focus on team growth, customer connection, and a well-structured operation.

Qualifications

• High School Diploma, GED, or equivalent (Bachelor's preferred).
• At least 2 years in Customer, Retail, or Financial Services.
• 1 year of People Management or 2 years Retail Bank experience.

Responsibilities

• Cultivate 'Every Customer, Every Time' by coaching teams to prioritize human connection over sales quotas.
• Lead through behavioral coaching to foster inclusive, empowering, and inspiring teams.
• Bring Capital One brand to life by maintaining a pristine environment and aligning with values.
• Lead with an owner's mindset to drive operational excellence and continuous improvement.
• Anchor a well-managed operation with focus on security, privacy, and policy adherence.
• Empower de-escalation and problem-solving, preparing teams to handle unexpected situations.

Skills

Customer service

People management

Leadership

Education

High School Diploma

Bachelor's Degree

Job description

Café Coach- Mall of America

Do you find your purpose in empowering others and leading high-performing teams? As a Café Coach, you are the driving force behind Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking - you won’t find your team behind teller lines, and you won’t be managing from a back office. Instead, you’ll lead from the front, right on the floor, cultivating an inclusive culture centered on every customer, every time.

In this role, you will act as a trusted mentor and strategist for a team of Café Ambassadors - high-end service specialists who bridge the gap between digital banking and human connection. You aren't just managing a location; you’re building a community by bringing Capital One’s mission to life within a vibrant, welcoming hub.

Why Join Us?

This isn’t just a management job - it’s leadership with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus entirely on investing in your team’s growth and elevating the guest experience. We provide an inclusive environment where we invest heavily in your leadership journey, ensuring you have the tools to empower your people, inspire your community, and show up highly effective in your role every single day.

The Perks

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you - within Capital One or into the wider world - you leave the Cafe stronger than when you started.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• Fit check? Covered. We’ll hook you up with our signature Threads line - our treat
• Custom beverage while working
• And much more!

What You’ll Actually Do

• Cultivate "Every Customer, Every Time": You are obsessed with the guest experience. Because our Cafés are free from traditional sales goals and high-pressure tactics, you will coach your team to measure success by the depth and quality of human connection, ensuring every single interaction is impactful.
• Lead through Behavioral Coaching: You lead through active presence, creating a supportive, high-energy environment where your leadership style is defined by your ability to include, empower, and inspire your team. Grounded in real-time observation and continuous behavioral feedback, you focus on how your team shows up for our guests rather than traditional numeric quotas. You measure your own success by the confidence, professional growth, and collective excellence of your team.
• Bring the Capital One Brand to Life: You take pride in our brand and our physical space. You will coach your team to maintain a pristine environment and serve as an authentic advocate for Capital One’s values. Your role does not involve making coffee or leading baristas. We have Food & Beverage partners for that. You will work together to co-steward the space. Our operations are independent of each other, but you ensure the collective vibe and customer experience are flawlessly aligned to our high standards.
• Lead with an Owner’s Mindset & Drive Continuous Improvement: You approach the Café with a franchise ownership attitude and a forward-thinking mindset that never settles for the status quo. You drive operational excellence, listen to customer feedback with patience, and uncover insights to constantly iterate and elevate the space - ensuring your team meets customer-centric goals and the Café experience is always evolving.
• Anchor a Well-Managed Operation: You know that a truly exceptional guest experience requires a rock-solid operational foundation. While we’ve replaced the traditional bank feel with a relaxed, welcoming vibe, we never compromise on security, risk management, or compliance. You will flawlessly oversee daily operational routines, safeguard customer privacy, and ensure strict adherence to Capital One’s policies—creating a safe, sound, and seamlessly managed environment so your team can stay focused on building meaningful human connections.
• Empower De-escalation & Resourceful Problem-Solving: No two days in the Café look the same, and you build a team with the critical thinking skills to handle the unexpected. You will coach and empower Café Ambassadors to be strong, independent problem solvers who can confidently navigate scenarios they may have never encountered before - whether that’s guiding a customer through a unique situation or smoothing out an unexpected operational wrinkle. Your focus is on building their problem-solving confidence and teaching them how to diffuse tension, while remaining the ultimate safety net, ready to step in for leader interventions when highly complex situations arise.
• Embrace Digital Innovation & Simplify the Complex: You are digitally savvy and forward-thinking. On the floor, you will coach your team on how to help guests easily navigate our mobile and online banking experiences. Behind the scenes, you bring a sense of curiosity to leveraging emerging technology like AI and GEMS to streamline processes, solve problems, and remove administrative burdens - ensuring your team’s energy remains focused entirely where it matters most: on deeply human-centered activities.
• Drive Purposeful Community Impact: You understand your local market and know how to bring people together. You will guide your team as they host events and build relationships, ensuring all local engagement aligns seamlessly with Capital One’s established programs and strategic community partnerships for maximum, professional impact.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of Customer, Retail, or Financial Services experience
• At least 1 year of People Management experience or 2 years Retail Bank Experience

Preferred Qualifications

• Bachelor's Degree
• 3+ years of Customer, Retail, or Financial Services experience
• 2+ years of People Management experience

Does this sound like the career move you’ve been looking for? Let’s build the future of banking together!

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Bloomington, MN: $95,000 - $105,000 for Cafe Coach

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.