Café Coach: Inspire, Empower & Elevate Teams

Capital One National Association; BLOOMINGTON (MN); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Day 1 medical, dental, vision, and Rx;

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Threads perk

Custom beverage while working

And much more!

Job summary

Capital One Bloomington, MN is seeking a Café Coach to lead a team of Café Ambassadors on the floor, shaping guest experiences and a culture of inclusion. You’ll coach behaviors, manage operations, and ensure security and policy compliance while driving human-centered service and community impact.

The role emphasizes leadership over traditional sales quotas, with focus on team growth, customer connection, and a well-structured operation.

Qualifications

• High School Diploma, GED, or equivalent (Bachelor's preferred).
• At least 2 years in Customer, Retail, or Financial Services.
• 1 year of People Management or 2 years Retail Bank experience.

Responsibilities

• Cultivate 'Every Customer, Every Time' by coaching teams to prioritize human connection over sales quotas.
• Lead through behavioral coaching to foster inclusive, empowering, and inspiring teams.
• Bring Capital One brand to life by maintaining a pristine environment and aligning with values.
• Lead with an owner's mindset to drive operational excellence and continuous improvement.
• Anchor a well-managed operation with focus on security, privacy, and policy adherence.
• Empower de-escalation and problem-solving, preparing teams to handle unexpected situations.

Skills

Customer service

People management

Leadership

Education

High School Diploma

Bachelor's Degree

Job description

Capital One Bloomington, MN is seeking a Café Coach to lead a team of Café Ambassadors on the floor, shaping guest experiences and a culture of inclusion. You’ll coach behaviors, manage operations, and ensure security and policy compliance while driving human-centered service and community impact.

The role emphasizes leadership over traditional sales quotas, with focus on team growth, customer connection, and a well-structured operation.