Café Ambassador: Digital Banking Guide & Community Builder

Capital One National Association; Pittsburgh (Allegheny County); On-site; USD 47,840 - 55,016; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Education assistance

Matching 401(k)

Parental leave

Mental health support

Flexible work options

Job summary

Capital One is seeking a Café Ambassador at Ross Park Mall to be the face of our mission, bridging digital banking with human connection in a vibrant community hub. You will engage guests, promote Capital One’s products through conversation, and guide customers through our digital ecosystem in a high-energy cafe setting.

The role emphasizes brand advocacy, customer-centric service, and event hosting to foster financial health.

Qualifications

• At least 1 year of Retail, Sales, or Customer Service experience.
• Strong written and oral communication skills.
• Proficient in G-Suite.

Responsibilities

• Engage guests in a high-energy environment to build community.
• Share Capital One's value through conversations, not sales.
• Guide customers through digital banking tools and troubleshoot tech challenges.
• Host and support local events promoting financial health.
• Support cafés within a 50 mile radius and adapt to a flexible schedule.

Skills

Customer service

Retail experience

Communication

Flexibility

Education

High School Diploma or GED

Associate’s degree

Tools

G-Suite

Job description

Capital One is seeking a Café Ambassador at Ross Park Mall to be the face of our mission, bridging digital banking with human connection in a vibrant community hub. You will engage guests, promote Capital One’s products through conversation, and guide customers through our digital ecosystem in a high-energy cafe setting.

The role emphasizes brand advocacy, customer-centric service, and event hosting to foster financial health.