Cadillac BDC Manager

VanDevere Auto Group; Akron (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401K + 5% Matching

Profit Sharing

Paid Vacation

Employee Discounts

Referral Programs

No Sundays or Holidays

Background checks & drug screen

Job summary

VanDevere Auto Group in Akron, OH is seeking an experienced Business Development Center (BDC) Manager to lead our dealership's customer engagement efforts and drive growth across multiple channels. The role focuses on coaching a BDC team, meeting appointment and sales goals, and closely monitoring performance metrics.

Responsibilities include managing inbound leads via phone, internet, and chat, improving follow-up processes, and ensuring CRM best practices are followed.

Qualifications

• Strong leadership, coaching, and communication skills.
• Experience with CRM systems and dealership software
• Results-driven with proven track record of meeting or exceeding performance goals.
• Excellent organizational and problem solving abilities.

Responsibilities

• Lead, coach, and motivate the BDC team to achieve appointment and sales goals.
• Monitor daily performance metrics and implement strategies to improve results.
• Manage inbound phone, internet, and chat leads with focus on exceptional customer service.
• Ability to work independently while complementing our team environment.
• Develop and maintain follow-up processes that increase appointment show rates and customer satisfaction.
• Collaborate with the sales and service.
• Ensure CRM processes are followed accurately and consistently.

Skills

Leadership

Coaching

Communication

Customer service orientation

Tools

CRM software

Job description

Are you a driven leader with a passion for customer service, sales and team development? Vandevere is looking for an experienced Business Development Center (BDC) Manager to lead our dealership's customer engagement efforts and help drive continued growth.

The Vandevere Automotive Family is Akron's largest auto dealer group with five locations, 4 major brands, and over 400 employees. Family owned since 1946, VanDevere continues to grow with the help of an ever expanding team. We are looking for go-getters who can build and manage our business and clientele while also complementing our all-star team! We value our customers and want to have people on board who are very customer-oriented, dependable, and friendly.

Responsibilities:

Lead, coach, and motivate the BDC team to achieve appointment and sales goals.

Monitor daily performance metrics and implement strategies to improve results.

Manage inbound phone, internet, and chat leads with focus on exceptional customer service.

Ability to work independently while complementing our team environment.

• Develop and maintain follow-up processes that increase appointment show rates and customer satisfaction.
• Collaborate with the sales and service.
• Ensure CRM processes are followed accurately and consistently .

Qualifications:

Strong leadership, coaching, and communication skills.

Experience with CRM systems and dealership software

• Results-driven with proven track record of meeting or exceeding performance goals.
• Excellent organizational and problem solving abilities.

Medical, Dental, Vision, and Life Insurance

401K + 5% Matching

Profit Sharing

Paid Vacation

Employee Discounts

Referral Programs

No Sundays or Holidays

All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR and drug screen.

VanDevere is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, disability, or any other legally protected characteristic.