BDC Leader: Coach Teams, Drive Appointments & CRM

VanDevere Auto Group; Akron (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401K + 5% Matching

Profit Sharing

Paid Vacation

Employee Discounts

Referral Programs

No Sundays or Holidays

Background checks & drug screen

Job summary

VanDevere Auto Group in Akron, OH is seeking an experienced Business Development Center (BDC) Manager to lead our dealership's customer engagement efforts and drive growth across multiple channels. The role focuses on coaching a BDC team, meeting appointment and sales goals, and closely monitoring performance metrics.

Responsibilities include managing inbound leads via phone, internet, and chat, improving follow-up processes, and ensuring CRM best practices are followed.

Qualifications

• Strong leadership, coaching, and communication skills.
• Experience with CRM systems and dealership software
• Results-driven with proven track record of meeting or exceeding performance goals.
• Excellent organizational and problem solving abilities.

Responsibilities

• Lead, coach, and motivate the BDC team to achieve appointment and sales goals.
• Monitor daily performance metrics and implement strategies to improve results.
• Manage inbound phone, internet, and chat leads with focus on exceptional customer service.
• Ability to work independently while complementing our team environment.
• Develop and maintain follow-up processes that increase appointment show rates and customer satisfaction.
• Collaborate with the sales and service.
• Ensure CRM processes are followed accurately and consistently.

Skills

Leadership

Coaching

Communication

Customer service orientation

Tools

CRM software

Job description

VanDevere Auto Group in Akron, OH is seeking an experienced Business Development Center (BDC) Manager to lead our dealership's customer engagement efforts and drive growth across multiple channels. The role focuses on coaching a BDC team, meeting appointment and sales goals, and closely monitoring performance metrics.

Responsibilities include managing inbound leads via phone, internet, and chat, improving follow-up processes, and ensuring CRM best practices are followed.