Business Development Manager (BDM)

Vaden; Savannah (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Excellent income potential

Professional training and career

5-day work week

Health, dental, and vision insurance

401(k) plan with matching

Paid vacation and holidays

Flexible schedule

Health savings account

Professional development assistance

Referral program

Job summary

Vaden Automotive is seeking a Business Development Manager to lead the BDC team and drive customer engagement across internet, phone, and live chat inquiries.

You will supervise, train, and schedule the team, set daily appointment goals, and report performance in weekly management meetings. If you have proven leadership and a proactive service mindset, join a company known for career growth and comprehensive benefits.

Qualifications

• Proven leadership or management experience is required.
• BDC or automotive background is a plus; training provided.
• Customer service or call center experience helpful.
• Excellent communication and interpersonal skills.
• A positive, goal-oriented attitude with strong follow-through.
• Ability to excel in a fast-paced, team-based setting.
• Strong multitasking and organizational abilities.
• High school diploma or equivalent (required).

Responsibilities

• Respond promptly to internet, phone, and live chat leads to assist with vehicle availability and pricing.
• Build rapport with customers, understand needs, and guide them toward booking an appointment with the sales team.
• Track and achieve daily appointment-setting goals.
• Follow up with leads not ready to buy to keep them engaged in the sales process.
• Supervise, train, and support the Business Development Center (BDC) team.
• Manage team scheduling to ensure full coverage and performance.
• Attend weekly management meetings to report on performance and discuss strategy.

Skills

Leadership experience

BDC / automotive exposure

Customer service

Excellent communication

Goal-oriented

Team leadership

Organizational skills

High school diploma or equivalent

Education

High school diploma or equivalent

Job description

Lead a Team, Drive Results, Grow Your Career in Automotive Sales

Vaden Automotive is looking for a Business Development Manager (BDM) to join our dynamic team. In this leadership role, you'll oversee a team that serves as the first point of contact for internet, phone, and live chat inquiries. Your focus will be on driving customer engagement and scheduling sales appointments while upholding the high level of service Vaden Automotive is known for.

What You'll Do

• Respond promptly to internet, phone, and live chat leads using provided scripts to assist with vehicle availability and pricing

• Build rapport with potential customers, understand their needs, and guide them toward booking an appointment with the sales team

• Track and achieve daily appointment-setting goals

• Follow up with leads who are not ready to buy to keep them engaged in the sales process

• Supervise, train, and support the Business Development Center (BDC) team

• Manage team scheduling to ensure full coverage and performance

• Attend weekly management meetings to report on performance and discuss strategy

What We're Looking For

• Proven leadership or management experience is required

• Prior experience in automotive BDC is a plus, but not required - we'll train the right person

• Background in customer service or call center environments is helpful

• Excellent communication and interpersonal skills

• A positive, goal-oriented attitude with strong follow-through

• Ability to excel in a fast-paced, team-based setting

• Strong multitasking, organizational, and problem-solving abilities

• High school diploma or equivalent (required)

Why Choose Vaden Automotive

• Excellent income potential

• Ongoing professional training and career advancement

• 5-day work week

• Health, dental, and vision insurance

• Supplemental insurance (accident, disability, life, critical illness, cancer wellness)

• 401(k) plan with matching

• Paid vacation and holidays

• Employee assistance program

• Flexible schedule and flexible spending account

• Health savings account

• Professional development assistance

• Referral program

Vaden Automotive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.