Business Systems Analyst - ServiceNow Implementation

Russell Tobin; Austin (TX); On-site; USD 123,984 - 130,872; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee assistance program

Job summary

A leading staffing agency is seeking a Business Systems Analyst for ServiceNow implementation in Austin, TX. The role entails collaborating with engineering teams and business stakeholders to design efficient systems, translating business needs into actionable technical specifications. Candidates must demonstrate proven expertise in ServiceNow and project management to succeed. Compensation ranges from $90 to $95 per hour, with comprehensive benefits offered.

Qualifications

• Proven ServiceNow implementation experience (mandatory).
• Strong ability to shadow clients, understand business needs, and recommend solutions.
• Experience with project management, risk mitigation, and go-live planning.

Responsibilities

• Drive design and development of systems and work processes.
• Partner with stakeholders to understand business processes.
• Translate business needs into technical specifications.

Skills

ServiceNow Implementation

Business Analysis

Cross-functional Collaboration

Project Management

Data Analysis

Job description

Overview

Business Systems Analyst - ServiceNow Implementation

Austin, TX • Contract role

MANDATORY: ServiceNow Implementation experience

Responsibilities

• Work with engineering teams across functions to drive the design, development, and recommendation of systems and work processes that help employees work faster and more efficiently.
• Partner with key business stakeholders to understand their business processes and requirements to come up with robust solutions to vague problems.
• Synthesize and document the business strategy and influence the design of features that improve the reliability of applications and systems by integrating feedback from cross-functional teammates.
• Translate business needs into high-level technical specifications and contribute to building solutions that are reliable, scalable, and secure for the size and scope of the company.
• Identify priorities and the roadmap for meaningful improvements in business analysis and cross-function execution.
• Collaborate with internal business teams and/or third-party vendor teams to contribute to the overall vision, system requirements, and delivery roadmap.
• Take ownership over every part of a project as a subject matter expert, track and maintain progress, mitigate risks, manage expectations with teams and clients, and maintain the big picture.
• Manage stakeholders and escalations, coordinate testing, and work with engineering teams to deploy applications through go-live.
• Task/project management; Drive solution, vision, and strategy; Maintain technical fluency; Demonstrate domain-specific expertise; Focus on customer engagement; Build relationships; Perform data analysis and synthesis; Design and implement solutions.

Qualifications

• Proven ServiceNow implementation experience (mandatory).
• Strong ability to shadow clients, understand business needs, identify pain points, and recommend solutions based on business analysis.
• Subject matter expert in relevant business domains, industry knowledge, and proficiency with data modeling, integration patterns, systems design, and technology stack choices.
• Excellent collaboration with cross-functional teams and stakeholders; ability to translate business needs into technical specifications.
• Experience with project management, risk mitigation, and go-live planning.
• Customer focus and engagement; relationship building; data analysis and synthesis; solution design and strategy.

Location, Type & Compensation

Austin, TX – Contract

Base pay range: $90.00/hr - $95.00/hr

Benefits and Notes

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.