Hybrid IT Business Systems Analyst — ServiceNow & M365

MaxIT Consulting - Max Corporate Group; Pontiac (MI); Hybride; USD 85 000 - 120 000; Plein temps

Résumé du poste

MaxIT Consulting – Max Corporate Group is seeking a Business Systems Analyst to support IT infrastructure projects in Pontiac, MI. Hybrid work arrangement with two days on-site, full-time contract (W2), 12 months.

You will translate business needs into clear requirements for networking, servers, Microsoft 365, VoIP, and service center teams. You’ll perform data analysis, design solutions, QA testing, and assist with procurement documents such as RFPs and contract scopes.

Qualifications

• 5+ years experience as a Business Analyst/BA in IT.
• Experience with ServiceNow integrations (Asset Mgmt, Inventory Mgmt, CMDB discovery, Webex).
• Strong data analytics experience.
• Excellent communication, analytical and problem-solving skills.
• Must live within commuting distance of Pontiac, MI.

Responsabilités

• Act as Business Systems Analyst on projects across networking, server, workstation, Microsoft 365, VoIP telecommunications and service center teams.
• Perform data analysis, design solutions and write technical requirements.
• Test and implement technology solutions, conduct research and create procedures to improve existing systems.
• Support ServiceNow integrations related to asset management, inventory management, CMDB discovery and collaboration tools.
• Provide training and support to users.
• Write Requests for Proposals and contract scopes of deliverables.

Connaissances

5+ years exp

ServiceNow

Data analytics

MS 365

Communication

Outils

ServiceNow

Microsoft 365

CMDB discovery

Webex

Description du poste

MaxIT Consulting – Max Corporate Group is seeking a Business Systems Analyst to support IT infrastructure projects in Pontiac, MI. Hybrid work arrangement with two days on-site, full-time contract (W2), 12 months.

You will translate business needs into clear requirements for networking, servers, Microsoft 365, VoIP, and service center teams. You’ll perform data analysis, design solutions, QA testing, and assist with procurement documents such as RFPs and contract scopes.