Business Solutions Lead — Mortgage Systems & MSP

CrossCountry Mortgage, LLC; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC in the United States seeks a Business Solutions Manager, MSP & Systems of Record to lead strategic direction and manage enterprise systems used in mortgage operations. You will oversee core loan servicing platforms and partner with stakeholders to deliver value.

This role requires strong leadership, project and vendor management, and a focus on compliance, performance SLAs, and cost-saving initiatives across the mortgage tech stack.

Qualifications

• A bachelor’s degree in IT, computer science, business, finance, or a related field required
• Technical or operational leadership experience in a mortgage servicing or lending environment
• Experience managing large-scale projects and service providers
• Results Oriented – track record of delivering quantifiable results, highly organized and disciplined
• Leadership Development Skills - proven ability to recruit, build and lead teams
• Operations Management Skills – use data to improve performance and drive system changes
• Project Management Skills – manage multi-provider projects on time and budget
• Expertise at consensus and relationship building with stakeholders
• Excellent communication and customer service skills
• Excellent prioritization and time management skills

Responsibilities

• Own and manage key systems of record including core loan servicing platforms
• Partner to design, implement, test, and operate technical systems
• Ensure integration between enterprise apps and third-party vendors
• Lead the business solutions process for day-to-day tech functions
• Establish and report SLAs for system performance
• Lead lifecycle initiatives to support revenue or expense savings
• Manage information requests from clients, auditors, and regulators
• Serve as liaison between RoundPoint and external vendors
• Develop understanding of customer behavior to drive new product offerings
• Collaborate with IT leadership to create roadmaps aligned to goals
• Train personnel to assist customers with product questions
• Oversee IT program managers; ensure scope, budget, risks and requirements
• Prepare executive updates on solutions in progress
• Ensure compliance with regulatory groups

Skills

Technical leadership

Operations management

Project management

Stakeholder management

Communication skills

Customer service

Time management

Leadership development

Mortgage servicing knowledge

Budgeting

Education

Bachelor's degree in IT/CS/Business/Finance

Tools

Core loan servicing systems

SBX

Imaging platforms

Correspondence platforms

Vendor management tools

Job description

CrossCountry Mortgage, LLC in the United States seeks a Business Solutions Manager, MSP & Systems of Record to lead strategic direction and manage enterprise systems used in mortgage operations. You will oversee core loan servicing platforms and partner with stakeholders to deliver value.

This role requires strong leadership, project and vendor management, and a focus on compliance, performance SLAs, and cost-saving initiatives across the mortgage tech stack.