Remote MSP Business Analyst – Mortgage Servicing Expert

The Planet Group; New Orleans (LA); Remote; USD 124,000 - 128,000; Full time

Job summary

Planet Group is seeking an experienced professional to optimize ICE MSP Mortgage Servicing Platform, including system configuration, data mappings and servicing workflows. You will evaluate data conversions, MSP Online Letter Writer, and loss mitigation processes, identifying root causes and implementing remediation to improve data integrity and operational visibility.

The role requires hands-on MSP experience, strong analytical skills, and a background in mortgage servicing operations, with a

Qualifications

• Minimum of 5 years of experience in mortgage servicing operations and/or mortgage servicing technology.
• Hands-on experience configuring and working within MSP, formerly Black Knight MSP.
• Knowledge of MSP Online Letter Writer (OLLW) and loss mitigation processes.
• Experience assessing MSP workflows, automation and operational processes.
• Experience with UAT, conversion validation, testing and remediation; strong analytical and communication skills preferred.
• High school diploma or GED required; bachelor’s degree preferred.

Responsibilities

• Assess and optimize MSP platform including system configuration, business rules, workflows and servicing processes.
• Evaluate MSP data conversions and historical customer data to identify root causes impacting reporting, customer communications, servicing history and operational visibility.
• Assess MSP Online Letter Writer and loss mitigation correspondence processes and third-party solutions to identify opportunities to reduce errors and manual intervention.
• Review workflow automation and operational processes to determine whether issues result from system configuration, data conversion, testing or MSP functionality.
• Develop practical remediation recommendations to improve data integrity, workflow efficiency, automation and servicing operations.
• Act with integrity and professionalism to uphold a respectful work environment.

Skills

Mortgage servicing operations

MSP configuration

Data conversion

Root-cause analysis

UAT

Problem-solving

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

ICE MSP

Job description

Planet Group is seeking an experienced professional to optimize ICE MSP Mortgage Servicing Platform, including system configuration, data mappings and servicing workflows. You will evaluate data conversions, MSP Online Letter Writer, and loss mitigation processes, identifying root causes and implementing remediation to improve data integrity and operational visibility.

The role requires hands-on MSP experience, strong analytical skills, and a background in mortgage servicing operations, with a