Strategic Mortgage Solutions Lead

RoundPoint Mortgage Servicing LLC; Fort Mill, Saint Louis Park, Dallas (SC, MN, TX); On-site; USD 110,000 - 165,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC is seeking a Business Solutions Manager to steer enterprise systems, set strategic direction, and oversee the operation of core loan servicing platforms. You will partner with executives and vendors to deliver value through technology solutions and cross-functional collaboration.

The role focuses on managing large-scale projects, ensuring SLAs, and driving continuous improvement in product offerings and customer experiences within a mortgage environment.

Qualifications

• Bachelor's degree in IT, computer science, business, finance, or a related field.
• Operational leadership experience in mortgage servicing or lending.
• Experience managing large-scale projects and service providers.
• Strong collaboration, stakeholder management and communication skills.
• Results-driven with a track record of measurable outcomes.

Responsibilities

• Own and manage the technological aspects of key operational systems (Core Loan Servicing, imaging, correspondence).
• Lead solutioning, testing, implementation and operation of technical systems (vendor or in-house).
• Ensure seamless integration between enterprise applications and third-party vendors.
• Lead the business solutions lifecycle for revenue or cost-saving initiatives.
• Maintain SLAs for system performance and regulatory/compliance alignment.
• Coordinate with IT leadership to build roadmaps aligned to senior leadership goals.
• Prepare executive updates and communicate program status to leadership.

Skills

Leadership

Project management

Operations management

Stakeholder management

Communication

Education

Bachelor's degree in IT/CS/Business/Finance

Job description

RoundPoint Mortgage Servicing LLC is seeking a Business Solutions Manager to steer enterprise systems, set strategic direction, and oversee the operation of core loan servicing platforms. You will partner with executives and vendors to deliver value through technology solutions and cross-functional collaboration.

The role focuses on managing large-scale projects, ensuring SLAs, and driving continuous improvement in product offerings and customer experiences within a mortgage environment.