Business Solutions Manager, MSP & Systems of Record

CrossCountry Mortgage, LLC; Oregon; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

CrossCountry Mortgage, LLC is seeking a Business Solutions Manager for MSP & Systems of Record to shape and manage enterprise IT solutions across mortgage operations. You will oversee core systems, partner with vendors, and drive roadmaps aligned with strategic goals.

You will work with internal teams and external partners to deliver value, ensure regulatory compliance, and lead initiatives that improve efficiency and customer offerings.

Qualifications

• Bachelor’s degree in IT, computer science, business, finance, or a related field is required.
• Experience managing large-scale projects and service providers.
• Results oriented with the ability to analyze opportunities/risks and implement actions.

Responsibilities

• Own and be the subject matter expert managing the technological aspects of key operational systems of record including Core Loan Servicing systems and related platforms.
• Partner and act as the key coverage for solutioning, creating, maintaining, supporting, testing, implementing and operating technical systems.
• Ensure seamless integration between enterprise applications and third-party vendors.
• Lead the Business Solutions process managing day-to-day technical functions of key systems of record.
• Establish and report on SLAs for system performance for internal and vendor-provided solutions.
• Drive lifecycle initiatives to support new revenue or cost-saving opportunities.
• Coordinate information requests from clients, auditors, and regulators for RoundPoint services.
• Serve as primary liaison with external partnerships/vendors for relationships throughout system lifecycles.
• Develop understanding of customer behaviors to inform new product offerings.
• Collaborate with IT leadership to create roadmaps aligned to senior leadership goals.
• Work with stakeholders to train personnel on product offerings and drive evolution of the product line.
• Oversee IT program and project managers, ensuring scope, budget, risks, and requirements.
• Prepare executive updates on solutions in process for leadership.
• Contribute to systems compliance and partner with compliance groups to uphold RoundPoint commitments.

Skills

Leadership

Project management

Operations management

Strategic thinking

Communication skills

Stakeholder management

Analytical skills

Team building

Time management

Education

Bachelor's degree in IT, computer science, business, finance, or related field

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

Business Solutions Manager, MSP & Systems of Record will support RoundPoint Mortgage Servicing LLC. The Business Solutions Manager is dedicated to the creation, operation, iteration and management of key enterprise systems within the mortgage operation at RoundPoint and the oversight of these business solutions and acts as a key coverage point for operational groups and leaders. This role is responsible for setting the strategic direction and management of technology solutions and key system sourcing, administration and technical operation of systems and technology solutions used by our customers and internal operations. Working with internal and external stakeholders, this position will be responsible for setting goals, identifying solutions and sourcing external relationships to provide value added solutions.

Job Responsibilities

• Own and be the subject matter expert managing the technological aspects of key operational systems of record including Core Loan Servicing systems which include default platforms, imaging platforms, correspondence platforms, SBX etc.
• Partner and act as the key coverage for solutioning, creating, maintaining, supporting, testing, implementing and operating technical systems, whether they are vendor-provided, or internally developed.
• Ensure seamless integration between enterprise applications and third-party vendors.
• Lead the Business Solutions process which manages, operates, secures and carries out the day-to-day technical functions of our key systems of record.
• Establishes, maintains and reports on key SLAs for system performance for internal and vendor-provided technology solutions.
• Lead business solutions initiatives throughout the lifecycle to support new revenue or expense saving opportunities.
• Manage requests and responses for information from potential clients, auditors, and regulatory agencies and product providers for services provided to and from RoundPoint.
• Serve as the primary liaison between RoundPoint and external partnerships/vendors to establish the initial relationship and maintain the relationship throughout the system lifecycle.
• Develop an understanding of our customer behaviors and need to continually develop new product offerings.
• Partner with IT leadership to create roadmaps based on guidelines and outputs from senior leadership’s goals and priorities.
• Work with internal key stakeholders, develop, implement, and assist in training the appropriate personnel to assist customers with questions regarding product offerings; ongoing collaboration with key stakeholders across the organization to drive evolution with the product line.
• Collaborate and oversee the IT program and project managers, ensure programs are well documented for scope, budget, risks and business requirements.
• Regularly prepare executive updates for solutions in process to keep the IT and general leadership and management teams informed.
• Contribute to and act as a subject matter expert in key systems compliance and partnering with compliance groups to maintain RoundPoint’s commitment to compliance.

Qualifications and Skills

• A bachelor’s degree in IT, computer science, business, finance, or a related field required.
• Technical or operational leadership experience in a mortgage servicing or lending environment.
• Experience managing large-scale projects and service providers.
• Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined.
• Leadership Development Skills - proven ability to recruit, build/develop and lead teams comprised of a diverse group of scarce, skilled resources in a directly managed environment.
• Operations Management Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance to provide system change recommendations.
• Project Management Skills – proven ability to manage projects on time and on budget that require multiple layers of service providers, internal and external stakeholders.
• Expertise at consensus and relationship building with internal and external stakeholders.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Results Oriented – track record of delivering quantifiable results to the organization.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:California residents:

Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.