Strategic Mortgage Systems Leader

CrossCountry Mortgage, LLC; Oregon; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

CrossCountry Mortgage, LLC is seeking a Business Solutions Manager for MSP & Systems of Record to shape and manage enterprise IT solutions across mortgage operations. You will oversee core systems, partner with vendors, and drive roadmaps aligned with strategic goals.

You will work with internal teams and external partners to deliver value, ensure regulatory compliance, and lead initiatives that improve efficiency and customer offerings.

Qualifications

• Bachelor’s degree in IT, computer science, business, finance, or a related field is required.
• Experience managing large-scale projects and service providers.
• Results oriented with the ability to analyze opportunities/risks and implement actions.

Responsibilities

• Own and be the subject matter expert managing the technological aspects of key operational systems of record including Core Loan Servicing systems and related platforms.
• Partner and act as the key coverage for solutioning, creating, maintaining, supporting, testing, implementing and operating technical systems.
• Ensure seamless integration between enterprise applications and third-party vendors.
• Lead the Business Solutions process managing day-to-day technical functions of key systems of record.
• Establish and report on SLAs for system performance for internal and vendor-provided solutions.
• Drive lifecycle initiatives to support new revenue or cost-saving opportunities.
• Coordinate information requests from clients, auditors, and regulators for RoundPoint services.
• Serve as primary liaison with external partnerships/vendors for relationships throughout system lifecycles.
• Develop understanding of customer behaviors to inform new product offerings.
• Collaborate with IT leadership to create roadmaps aligned to senior leadership goals.
• Work with stakeholders to train personnel on product offerings and drive evolution of the product line.
• Oversee IT program and project managers, ensuring scope, budget, risks, and requirements.
• Prepare executive updates on solutions in process for leadership.
• Contribute to systems compliance and partner with compliance groups to uphold RoundPoint commitments.

Skills

Leadership

Project management

Operations management

Strategic thinking

Communication skills

Stakeholder management

Analytical skills

Team building

Time management

Education

Bachelor's degree in IT, computer science, business, finance, or related field

Job description

CrossCountry Mortgage, LLC is seeking a Business Solutions Manager for MSP & Systems of Record to shape and manage enterprise IT solutions across mortgage operations. You will oversee core systems, partner with vendors, and drive roadmaps aligned with strategic goals.

You will work with internal teams and external partners to deliver value, ensure regulatory compliance, and lead initiatives that improve efficiency and customer offerings.