Business Services Customer Service Representative

Arlington Animal Clinic, LLC; Arlington (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Competitive compensation

Flexible schedule

Paid time off

Small company

Job summary

Arlington Animal Clinic, LLC in Arlington, TN is seeking a Customer Service Representative to join our team. You will communicate with customers to identify needs, process requests, answer calls, and provide helpful solutions to ensure they have a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and able to stay calm under pressure while documenting interactions; prior CSR or similar experience is preferred.

Qualifications

• High school diploma or GED required.
• Previous experience as a Customer Service Representative or in a similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Strong active listening and ability to work under pressure.
• Highly organized with good time management.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide a solution.
• Use best practices to build rapport and relationships with customers.
• Document all customer interactions.
• Meet personal and team goals.

Skills

Customer service

Verbal communication

Active listening

Time management

Computer literacy

Education

High school diploma/GED

Tools

CRM software

Job description

Job Summary

We are seeking a

Benefits:

• Employee discounts
• Competitive salary
• Flexible schedule

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Small company

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, answer incoming calls and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide a solution.
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team goals

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively