Business Services Customer Service Representative

ARLINGTON ANIMAL CLINIC LLC; Arlington (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Competitive salary

Flexible schedule

Competitive Compensation

Paid Time Off

Small company

Job summary

ARLINGTON ANIMAL CLINIC LLC is seeking a Customer Service Representative to join our team. You will handle inbound calls, answer questions, and help customers with their pet-care needs.

The ideal candidate is friendly, computer-savvy, and able to stay calm under pressure. A high school diploma or GED is preferred, with prior CSR or similar experience a plus.

Qualifications

• Frontline customer service experience preferred.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call and provide a solution
• Document all customer interactions and maintain records
• Meet personal and team goals

Skills

Customer service

Active listening

Phone communication

Time management

Organizational skills

Computer proficiency

Education

High school diploma / GED

Tools

CRM software

Job description

Benefits:

• Employee discounts
• Competitive salary
• Flexible schedule

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Small company

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, answer incoming calls and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide a solution.
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team goals

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively