Business Segment Manager - Remote

First American; Missouri; Remote; USD 72,000 - 97,000; Full time

Job summary

Join a forward-thinking company as a Business Segment Manager, where you will lead a dedicated team in delivering exceptional Title services. This role emphasizes operational excellence, staff development, and process improvement to ensure high-quality outcomes. You will be instrumental in managing both onshore and offshore operations, enhancing financial performance, and fostering a collaborative work environment. With a strong commitment to diversity and inclusion, this innovative firm is dedicated to supporting its employees and creating a workplace where everyone can thrive. If you are passionate about leadership and operational success, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Employee Stock Purchase Plan

Qualifications

• Strong experience in managing large teams, both on-site and remote.
• Proficient in Microsoft Office tools for problem-solving and reporting.

Responsibilities

• Oversee production operations and manage staff performance.
• Analyze monthly P&L and improve unit cost performance.

Skills

Microsoft Office (Excel, PowerPoint)

Customer Service

Verbal Communication

Written Communication

Presentation Skills

Multi-tasking

Interpersonal Skills

Management Experience

Problem Solving

Education

Bachelor's Degree

4+ Years of Related Experience

2+ Years of Management Experience

Job description

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is looking to add a Business Segment Manager. In this role, you are responsible for the day-to-day operational functions related to providing Title services to customers. The BSM oversees production operations of a group supporting multiple counties and is accountable for internal and offshore production units.

What You'll Do:

1. Has full supervisory responsibility for a staff. Coaches and mentors staff, responsible for performance management and development. Assigns and directs work, monitoring progress and status of the assigned work. Hires, trains, and develops subordinates. Provides feedback, delegates tasks, and identifies subordinate training needs and those of the organization.
2. Delivers established goals and objectives, conducts team performance appraisals, manages salary administration, incentives, and hiring qualified candidates including handling timecard approval process as well as approvals of time off/employee changes/modifications and annual performance reviews of employees. Manages employee relations issues and elevates as appropriate.
3. Provides overall management support of the Title Production operations. Works directly with the manager to monitor and improve organizational production, employee and unit cost performance.
4. Assists the Business Unit Financial Organization and Management to constantly improve unit cost performance. Analyzes monthly P&L & unit cost data. Uses available financial tools to provide direction to subordinates and make changes in operations that have positive impact on financial performance of the team(s).
5. Manages the interaction with process workflow, FAST, and electronic imaging databases (TRD, DATATREE, DATATRACE, etc.).
6. Ensures teams and individuals understand roles and responsibilities via clear communication of goals and objectives; provides feedback, delegates tasks, and identifies subordinate training needs.
7. Initiates and identifies process improvement and problem-solving activities to ensure high-quality, low-cost products that meet turnaround time service level agreements.
8. Drives the day-to-day operations of the segment, including both onshore and offshore staff. Ensures organizational flexibility through cross-training objectives and continuously reviewing outsourcing volumes with offshore operations.
9. Manages vendor relationships including cost reduction negotiation, grading process, turn time, and quality. Handles customer special requests, concerns, and complaints.
10. Analyzes quality in conjunction with the Quality Lead with a focus on improving quality and meeting quality goals. Owns the process and results.
11. Owns turnaround time goals and ensures they are met or exceeded; provides weekly report cards and analysis.
12. Travel to offsite employee locations as required.

What You'll Bring:

• Strong skills in applying Microsoft Office tools (Excel, PowerPoint) to problem solving.
• Excellent customer service skills.
• Excellent verbal, written, and presentation communication skills.
• Ability to multi-task in a fast-paced production environment.
• Effective interpersonal skills with internal, external customers, management, and offshore teams.
• Demonstrated experience managing a large staff, on-site, off-site, and potentially virtual employees.
• Bachelor's degree or equivalent work experience.
• 4+ years of directly related experience.
• 2+ years of management/leadership experience.
• Title Examiner background is required.

Pay Range: $72,125-$96,125 annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location.

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What We Offer

By choice, we don't simply accept individuality - we embrace it, support it, and thrive on it! Our People First Culture celebrates diversity, equity, and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse, and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and other great benefits like an employee stock purchase plan.